Debra Iannarelli
Aptos
Summary
Dedicated Patient Service Representative with expertise in appointment management, HIPAA compliance, and patient confidentiality. Committed to enhancing patient satisfaction through efficient process streamlining.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Sutter Healthcare
Santa Cruz, CA - Aptos, CA
07.2012 - Current
- Facilitated patient scheduling and appointment management to enhance operational efficiency.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Streamlined patient intake processes, improving accuracy in data collection and documentation.
- Resolved patient inquiries and concerns promptly, contributing to elevated satisfaction levels.
Education
High School Diploma -
Santa Clara High School
Santa Clara, CASkills
- Client support
- HIPAA regulations adherence
- Insurance eligibility verification
- Insurance verifying
- Efficient appointment management
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Healthcare terminology
- Patient interaction
- Eligibility determination
- Medical insurance
- Efficient document management
- System updates
- Clear communication skills
- Electronic health records
- Appointment confirmation
- Medical filing
Timeline
Patient Service Representative
Sutter Healthcare
07.2012 - Current
High School Diploma -
Santa Clara High School