Debra Hammond
Kitchener,ON
Summary
Proficient Bartender with a proven track record at Ouroboros, enhancing customer loyalty and team efficiency through superior service and interpersonal skills. Proficient in POS Systems, and maintaining a calm demeanour in high-stress situations. Significantly contribute to a positive, results-driven work environment. Demonstrates hospitality service expertise and an engaging personality, ensuring high customer satisfaction and repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Bartender
Ouroboros
03.2022 - 09.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Customer Service Representative
LCBO
06.2019 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Responded to customer requests for products, services.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
Bartender
Chucks Roadhouse
02.2020 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Dietary Aide, Healthcare Aide, Housekeeping
Hampton Court Nursing And Rehabilitation Center
01.2017 - 09.2019
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Education
Certificate of Professional Learning - Retirement Communities Management
McMaster University Online
Hamilton, ON2001
High School Diploma -
T.R. Leger School of Adult, Alternative And Continuing Education
Kemptville, ON1998
Skills
- Smart Serve Certified
- Alcohol Safety Knowledge
- Attentive service oriented
- Cash handling expertise
- POS System proficiency
- Suggestive Selling
- Retaining information
- Hospitality service expertise
- Highly reliable
- Outgoing Personality
- Engaging personality
- Handling Difficult Customers
- Complex Problem-Solving
- Calm and Composed
- Honest and Dependable
Languages
English
Certification
St. John Ambulance First Aid with CPR
Smart Serve Certified
Safe Food Handling Certificate
Timeline
Head Bartender
Ouroboros
03.2022 - 09.2024
Bartender
Chucks Roadhouse
02.2020 - 05.2021
Customer Service Representative
LCBO
06.2019 - 06.2022
Dietary Aide, Healthcare Aide, Housekeeping
Hampton Court Nursing And Rehabilitation Center
01.2017 - 09.2019
Certificate of Professional Learning - Retirement Communities Management
McMaster University Online
High School Diploma -
T.R. Leger School of Adult, Alternative And Continuing Education
St. John Ambulance First Aid with CPR
Smart Serve Certified
Safe Food Handling Certificate
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