Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic
Open To Work

Debra Gonzalez

National City

Summary

Detail-oriented customer service professional with a strong background in complaint resolution and customer relationship management. Committed to delivering exceptional support and fostering positive interactions, particularly in dynamic environments like hospitality.

Overview

22
22
years of professional experience

Work History

Treasury Analyst

Qualcomm
San Diego
09.2017 - 11.2024
  • Analyzed cash flow forecasts to support financial planning initiatives.
  • Managed banking relationships to enhance transaction efficiency and service quality.
  • Implemented process improvements to optimize workflows and reporting accuracy.

Cash Management Representative

Sempra
San Diego
07.2008 - 08.2016
  • Utilized financial software for transaction tracking and reporting purposes.
  • Generated reports on cash flow analysis for management review.

Customer Service Representative

SDGE
San Diego
11.2002 - 07.2008
  • Provided exceptional customer support through phone and online inquiries.
  • Resolved escalated customer complaints with professionalism and empathy, ensuring customer satisfaction.
  • Educated customers on billing procedures and energy-saving programs.

Education

High School Diploma -

Mt Carmel
San Diego, CA
06-1981

Skills

  • Customer relationship management
  • Effective communication
  • Microsoft Office expertise
  • Treasury management
  • Dispute resolution
  • Attention to detail
  • Microsoft Excel proficiency
  • Complaint escalation handling
  • Languages

    Spanish
    Professional

    Work Preference

    Job Search Status

    Open to work

    Work Type

    Full TimePart TimeContract Work

    Location Preference

    HybridOn-SiteRemote

    Salary Range

    $45000/yr - $200000/yr

    Timeline

    Treasury Analyst

    Qualcomm
    09.2017 - 11.2024

    Cash Management Representative

    Sempra
    07.2008 - 08.2016

    Customer Service Representative

    SDGE
    11.2002 - 07.2008

    High School Diploma -

    Mt Carmel
    Debra Gonzalez