Debra Goertzen
Lloydminster
Summary
Professional facilitator dedicated to creating impactful and engaging learning environments. Known for delivering effective training sessions and fostering collaborative team dynamics. Consistently adaptable to changing needs and focused on achieving tangible results. Skilled in communication, conflict resolution, and group management. Interested in part-time casual employment (evenings and weekends) while attending my continued education courses.
Overview
15
15
years of professional experience
Work History
EAL Facilitator
Authentic Horse
09.2024 - 04.2025
- Duties: work cooperatively with owner and co-facilitator to plan, organize and facilitate equine assisted learning programs, communicate strategy and techniques with co-facilitator and clients, guide minor clients in directing and handling with confidence their equine teachers, explanation and modelling of safety measures with and around equine, enforcing safety measures, lead and participate in group discussions about program lessons and effectiveness for and with clients.
- Facilitated workshops to enhance team collaboration and communication skills.
- Developed customized training materials tailored to participant needs and learning styles.
- Facilitated interactive workshops to promote collaborative learning experiences among diverse groups.
Early Childhood Educator
Residents in Recovery
04.2024 - 04.2025
- Developed and implemented engaging lesson plans tailored to children's developmental stages.
- Fostered a nurturing environment promoting social, emotional, and cognitive growth in young learners.
- Collaborated with parents to support children's learning objectives and address individual needs.
- Utilized assessment tools to evaluate student progress and adapt instructional strategies accordingly.
- Mentored junior staff on best practices in early childhood education and classroom management techniques.
- Organized educational activities that enhanced creativity and critical thinking among preschoolers.
- Maintained up-to-date knowledge of early childhood education trends and regulations for compliance purposes.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
Client Support Worker
Residents in Recovery
04.2024 - 04.2025
- Duties: Drug and alcohol front line crisis counseling on the floor at family treatment center evenings and weekends, in-home support for at risk mothers and their children, building and implementation of family routines such as outings, bedtimes, and mealtimes for families in treatment center as well as the second stage process. Support with issues of addiction and mental health. Writing support notes for the betterment of client care. Medication documentation and administration, childcare and educating in a daycare setting as well as in a supportive role when mother’s had chores to do or meetings to attend. Guidance in conditioning of healthy habits such as chore completion by prompting clients to check chore charts and complete tasks listed and bonding times such as movie nights and organized playtimes of mothers and their children in multiple settings within the organization. Transportation of clients and their children to meetings, groups, and outings.
- Delivered compassionate support to clients, enhancing their recovery journey and overall well-being.
- Facilitated communication between clients and healthcare providers, ensuring timely access to necessary services.
- Monitored client progress and documented observations, contributing to effective treatment adjustments.
- Trained new staff on client engagement techniques and best practices for supportive environments.
- Established trust with clients by maintaining confidentiality and ensuring data privacy.
Receptionist
Residents in Recovery
04.2024 - 04.2025
- Duties: Answering phones, organizing and inputting receipts, taking messages, relaying messages, printing off forms and making copies of documents, sending clients for appointments, reception and accounting tasks such as expense forms, time sheet organization, directing walk in and telephone clients and supports, collecting donations, and data entry.
Cashier
Olive Tree Thrift Store
09.2023 - 04.2024
- Duties: Checking clothing racks for empty hangers, tagging, hanging clothing items, color co-ordinating racks, directing customers to appointments, answering customers inquiries about clothing, drives, and community resources offered by Olive Tree, helping customers find just the right item for masquerade or galas, being a supportive ear when customers were needing to chat.
Transition Coach
Carlton Trail Regional College
09.2012 - 05.2013
- Developed personalized transition plans for clients, enhancing their readiness for employment opportunities.
- Assessed client needs through comprehensive evaluations, facilitating tailored support strategies.
- Guided clients in job search techniques, improving their confidence and interview skills.
- Collaborated with community resources to connect clients with training programs and support services.
- Guided clients in furthering educational goal search strategies and application process
- Monitored client progress and adjusted transition plans to ensure alignment with career goals.
- Developed tailored strategies for clients to achieve their career goals, resulting in increased job satisfaction and overall wellbeing.
- Collaborated with clients to create actionable plans for professional growth, leading to successful career transitions.
- Coordinated workshops and seminars on various topics related to career development, enhancing participants'' understanding of available resources and opportunities.
- Continually sought opportunities for self-improvement and professional development through participation in relevant workshops or training sessions.
Receptionist
Dr. Oyebode Office
05.2011 - 09.2012
- Trained new reception staff on operational procedures and customer service best practices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted and assisted clients, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained organized reception area, contributing to overall office professionalism.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant parties.
- Implemented filing system improvements, enhancing document retrieval efficiency for team members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Sent in referrals and called clients to remind and confirm appointments
Receptionist
Alberta Health Services, AHS
02.2011 - 09.2012
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointments and maintained schedules for clients and staff.
- Assisted in maintaining a welcoming environment through effective communication and customer service.
- Processed incoming calls, directing inquiries to appropriate departments promptly.
- Implemented filing systems, enhancing document retrieval efficiency for staff members.
- Monitored office supplies inventory, facilitating timely reordering to prevent shortages.
- Collaborated with multidisciplinary teams to support client care initiatives and improve service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Data Entry Clerk
Elk Point Ambulance
11.2009 - 10.2011
- Processed high volumes of data entries with precision and attention to detail.
- Utilized advanced spreadsheet functions to enhance data organization and reporting efficiency.
- Maintained database accuracy by performing regular audits and updates on records.
- Collaborated with team members to streamline data entry procedures, improving overall workflow.
- Coordinated with other departments to gather necessary information for timely project completion.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Education
Bachelor of Arts - Psychology
Athabasca University
Athabasca05.2025
Early Childhood Educator - level 1
Alberta Gov
Online04.2025
H&R Block Personal tax course -
H&R Block
Cold Lake AB01.2017
Ahead of the Curve: Approach to Addictions - undefined
Dr. Gabor Mate
01.2013
Certificate - Life Skills Coach
Rhodes Wellness College
Vancouver BC09-2025
Diploma - Professional Counseling
Rhodes Wellness College
Vancouver, BC02-2027
Conference - PTSD: Strategies For Clinicians
Jack Hirose & Associates
Saskatoon, SK10-2012
Skills
- Strategic planning
- Facilitation techniques
- Staff management
- Community outreach
- Agenda setting
- Project management
Languages
English
Native or Bilingual
Timeline
EAL Facilitator
Authentic Horse
09.2024 - 04.2025
Early Childhood Educator
Residents in Recovery
04.2024 - 04.2025
Client Support Worker
Residents in Recovery
04.2024 - 04.2025
Receptionist
Residents in Recovery
04.2024 - 04.2025
Cashier
Olive Tree Thrift Store
09.2023 - 04.2024
Transition Coach
Carlton Trail Regional College
09.2012 - 05.2013
Receptionist
Dr. Oyebode Office
05.2011 - 09.2012
Receptionist
Alberta Health Services, AHS
02.2011 - 09.2012
Data Entry Clerk
Elk Point Ambulance
11.2009 - 10.2011
Ahead of the Curve: Approach to Addictions - undefined
Dr. Gabor Mate
Bachelor of Arts - Psychology
Athabasca University
Early Childhood Educator - level 1
Alberta Gov
H&R Block Personal tax course -
H&R Block
Certificate - Life Skills Coach
Rhodes Wellness College
Diploma - Professional Counseling
Rhodes Wellness College
Conference - PTSD: Strategies For Clinicians
Jack Hirose & Associates