Debra Decker
Woodland Hills,CA
Summary
Dynamic professional with a proven track record of leveraging extensive experience and expertise to drive organizational success. Committed to contributing to a forward-thinking company that values innovation and collaboration. Eager to apply skills in problem-solving and strategic planning to enhance team performance and achieve business objectives. Passionate about continuous learning and growth in a challenging environment.
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash - Lyft - Uber
Los Angeles
05.2020 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to safety protocols.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
- Managed multiple deliveries simultaneously while maintaining high service quality standards.
- Communicated effectively with customers regarding order status and resolution of issues.
Owner/Operator
House Cleaners
Los Angeles, CA
04.2017 - 05.2020
- Achieved effective marketing through the creation and distribution of promotional materials and flyers. Enhanced sales performance by providing accurate quotes and superior customer service. Streamlined bookkeeping operations, including accounts receivable and accounts payable, to improve financial accuracy. Optimized budgeting and purchasing strategies to reduce costs. Facilitated hiring and scheduling to ensure operational efficiency. Maintained contracts and upheld cleanliness standards with a dedicated team of 3 employees.
- Managed daily operations, ensuring high-quality cleaning services and customer satisfaction.
- Trained and mentored staff on best practices for efficient cleaning techniques.
- Developed and implemented operational processes to improve service delivery efficiency.
- Oversaw inventory management, optimizing supply usage and reducing costs.
- Established client relationships to enhance loyalty and repeat business opportunities.
- Conducted regular assessments of team performance, providing constructive feedback for improvement.
- Resolved customer inquiries and complaints promptly, maintaining a positive company reputation.
- Coordinated scheduling and logistics for staff assignments to maximize productivity across projects.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Bookkeeper/Accounting and Payroll Manager
U.S. Office Supplies
Van Nuys, CA
09.2019 - 12.2019
- Bookkeeper-Payroll
- Responsible for processing customer payments, recording checks, credit card and electronic fund transfers to accounts receivable in accounting software.
- Maintaining general ledger including journal entries, bank reconciliations, quarterly wage reconciliations and reporting. Process weekly payroll for 22+ employees using ADP Workforce Now and maintaining payroll system. Process new hires, terminations, sick and vacation pay, employment verification, wage garnishments and unemployment claim verification.
Office Manager - Bookkeeper
Reed Roofing & Remolding, Inc
Westlake Village, CA
01.2013 - 03.2017
- Responsibilities include oversight of daily office functions such as, answering phones, mail, email
- Purchase orders & contracts.
- Created customer excel workbook.
- Material purchasing and authorization,
- Permit submittals and inspections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Other responsibilities also included oversight of a 12-unit apartment building and hotel suite in vegas
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Bookkeeper
The Stand
Van Nuys, CA
01.2012 - 12.2013
- Review and data entry of DBRs, (daily business reports) vendor invoices and bills
- Review cost of goods, credit card receipts, coupons, and daily cash flow. ADP
- Processed invoices and ensured timely payments to vendors.
- Reconciled bank statements with internal financial records.
- Managed accounts payable and receivable functions efficiently.
Education
Kinesiology
Pierce College
01-2015
GED - undefined
Wilmington Harbor College
01-1994
Legal Secretary
Van Nuys College of Business
01-1992
Skills
- Skills & Qualifications 15 years
- Quick Books
- ADP Workforce Now
- Strong attention to detail and excellent in organization and multitasking
- Ability to work both independently and collaboratively
- Strong work ethic, high aptitude for learning new software programs
- Ability to maintain discretion and handle/manage confidential information
- Proficient in most Microsoft office applications such as Word, Excel, outlook
- Android and smartphone friendly, Internet friendly, and app friendly
- Strong Initiative, Trustworthy, Reliable and Prompt
- Office Management
Assessments
- Principles of accounting — Proficient
- November 2024
- Preparing financial records according to federal policies
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
Spanish
Timeline
Delivery Driver
DoorDash - Lyft - Uber
05.2020 - Current
Bookkeeper/Accounting and Payroll Manager
U.S. Office Supplies
09.2019 - 12.2019
Owner/Operator
House Cleaners
04.2017 - 05.2020
Office Manager - Bookkeeper
Reed Roofing & Remolding, Inc
01.2013 - 03.2017
Assistant Bookkeeper
The Stand
01.2012 - 12.2013
GED - undefined
Wilmington Harbor College
Kinesiology
Pierce College
Legal Secretary
Van Nuys College of Business