Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Timeline
Generic

Debra Cunningham

Calgary,Alberta

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Central trainer

London Drugs
06.2015 - Current
  • Introduce potential new employees to company policies and procedures using various books, paperwork and videos
  • Answer various questions and concerns about policies and information not covered in the paperwork provided
  • Teach the potential new employees the cash terminals, facilitating and marking the tests
  • Filling in assessments for the new hires on test marks and personality
  • Created handouts on various topics for the new hires
  • Sending various paperwork to Head Office and stores as needed using company mail service
  • Emailing and phoning store managers with training hours and providing feedback on how well the new hires did
  • Trained over 1000 new hires and have a passing success rate of 99.99% in which 95% of the new trainees receive a mark of 95% or more
  • 80% is the passing grade
  • Introduce Managers, Supervisors and Service Specialist to their positions and what information they need to start in that position
  • Created and update the Management information book.

Customer Service Specialist

London Drugs
11.2010 - Current
  • Customer service customers by showing them products, answering any inquires and ringing them up through the cash terminal
  • Created various reports to help with customer inquiries and issues and to help with efficiency on the floor and customer service desk
  • Filled in the break schedule making sure that only one person was going at a time and sending people on their breaks.

Photo Lab Specialist

London Drugs
12.2023 - 01.2022
  • Colour correct, lighten and darken images on the computer
  • Centered the images or subject within the frame to print
  • Colour corrected, approved and printed out Holiday cards, enlargements, calendars and mugs
  • Assembled calendars and books
  • Boxed and packaged up the orders
  • Matched special orders with the correct customer information
  • Called customers regarding issues with their special orders and offered suggestions to rectify

Sales Administrator

London Drugs
- 10.2020
  • Accurately count and balance the cash terminals and prepare the daily deposit
  • Fill in and prepare various computer-generated paperwork for filing and Head Office
  • Prepare and fill in daily, weekly and monthly reports for Calgary Transit to keep accurate counts
  • Using the reports ordering the passes and tickets needed for the next month
  • Sending back any unused tickets and passes
  • Ordering AGLC Lottery tickets and products using daily reports on Excel
  • Adjusting the quantity as needed within the various reports keeping accurate counts
  • Returning recalled tickets using the AGLC buyback system
  • Printing and sorting the signage for various sales throughout the month and placing them accurately in front of the product
  • Create unique signs as needed using Word.

Bus Driver

Southland
10.2021 - 06.2020
  • Completed all classroom instruction and passed all knowledge assessments
  • Completed all practical training with a licensed driver trainer learning parts of the bus, what to look for and driving
  • Passed pre-trip inspection and on road assessment
  • Completed and passed Class 2B test at registry agent
  • Created and updated seating chart and attendance list
  • Made sure the bus was on schedule for both of the bus routes
  • Created games and activities to entertain the children on the bus.

Education

Medical Office Assistant with Unit Clerk Specialty -

Academy of Learning
12.2011

Skills

  • Teamwork
  • Creative
  • Problem solving
  • Effective communication
  • Adaptability
  • Work standards
  • Materials Organization
  • Materials Preparation

Activities

  • Action Committee member – go-between staff and managers and make sure there is an open-door policy where anyone can approach anyone within London Drugs with any questions or concerns.
  • Social Committee Treasurer– organize and plan outings, parties and contests.
  • Create various arts and crafts.
  • Reading

Affiliations

  • Jeweler
  • Reading
  • Biking

Timeline

Photo Lab Specialist

London Drugs
12.2023 - 01.2022

Bus Driver

Southland
10.2021 - 06.2020

Central trainer

London Drugs
06.2015 - Current

Customer Service Specialist

London Drugs
11.2010 - Current

Sales Administrator

London Drugs
- 10.2020

Medical Office Assistant with Unit Clerk Specialty -

Academy of Learning

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Debra Cunningham