Debra Campers
Rodeo
Summary
Efficient Administrative Professional skilled in office management, customer service, and event coordination. Enhances team productivity and supports executive operations through strong organizational and multitasking abilities. Demonstrates resilience in fast-paced environments while ensuring accurate and timely completion of clerical tasks, both independently and collaboratively.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Carrington College
Pleasant Hill
04.2022 - Current
- Managed scheduling and coordination of meetings for faculty and staff.
- Maintained accurate student records and documentation to support academic integrity.
- Processed incoming communications, directing inquiries to appropriate departments.
- Organized office supplies and maintained inventory for administrative needs.
- Coordinated logistics and prepared materials for events, ensuring successful execution.
- Utilized office software for data entry and document preparation tasks.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Processed invoices for payment using accounting software, facilitating timely financial transactions.
Practice Manager
John Muir Physician Network
Pleasant Hill
05.1997 - 04.2022
- Managed daily operations of multiple physician practices efficiently.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed budget and allocated resources across the network to support operational effectiveness.
- Coordinated staff schedules to ensure optimal coverage and service.
- Facilitated communication between physicians, staff, and patients effectively.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Led regular staff meetings to address operational issues and enhance interdepartmental communication.
- Trained new employees on operational procedures and standards.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Motivated staff by offering direction and providing constructive feedback.
- Evaluated medical office operations, identified improvement areas, and implemented corrective action plans.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Consulted with clinicians to develop business strategy.
- Ensured compliance with healthcare regulations and organizational policies.
- Ensured compliance with relevant state laws governing healthcare practices.
- Adhered to OSHA and HIPAA regulations to ensure workplace safety and patient privacy.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Education
Bachelor of Science - Healthcare Administration
Carrington College
Pleasant Hill, CA11-2025
Skills
- Office administration
- Administrative support
- Business administration
- Records management systems
- Documentation and reporting
- Documentation and control
- Filing
- Appointment scheduling
- Event coordination
- Customer service
- Coordination
- Organizational skills
- Communication skills
- Proofreading
- Team collaboration
- Supervising staff
- Reading comprehension
- Medical terminology
- Professional and mature
- Appointment scheduling
Timeline
Administrative Assistant
Carrington College
04.2022 - Current
Practice Manager
John Muir Physician Network
05.1997 - 04.2022
Bachelor of Science - Healthcare Administration
Carrington College