Debra Bouvier
Edmonton
Summary
Conscientious Healthcare professional offering many years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
44
44
years of professional experience
Work History
Customer Service Specialist
The Home Depot
09.2021 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Described product highlights and benefits to help guide purchasing decisions.
- Increased efficiency and team productivity by promoting operational best practices.
Office Manager Medical
Dr. E. Benjamin Toane
12.2016 - 01.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Licensed Practical Nurse/Orthopedic Technician
VIHA
05.2009 - 08.2013
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
Medical Technician
Department of National Defence
04.1980 - 04.2003
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
Education
Medical Office Administrator -
CDI College
Edmonton, AB08.2022
Licensed Nursing
NorQuest College
Edmonton, AB08.2001
Skills
- Data Analysis
- Adaptable and Calm Under Pressure
- Operational Management
- Interpersonal communication
- First Aid Certified- CPR AED Level C
- Customer Service
- Dictation and Transcription
- Electronic Health Records
- Data and Specimen Collection
- Regulatory Compliance
- Medication Administration
Timeline
Customer Service Specialist
The Home Depot
09.2021 - Current
Office Manager Medical
Dr. E. Benjamin Toane
12.2016 - 01.2021
Licensed Practical Nurse/Orthopedic Technician
VIHA
05.2009 - 08.2013
Medical Technician
Department of National Defence
04.1980 - 04.2003
Medical Office Administrator -
CDI College
Licensed Nursing
NorQuest College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Andrea LopezAndrea Lopez
Service Desk at The Home DepotService Desk at The Home Depot
John ZirkelJohn Zirkel
Sales Associate at The Home DepotSales Associate at The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
Karwan PalaniKarwan Palani
Assistant Meat Department Manager at Overwaitea Food GroupAssistant Meat Department Manager at Overwaitea Food Group