Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Kanongkong

Personal Support Worker
Gilford,ON

Summary

At Chartwell Barton Retirement Residence, I excelled in providing compassionate care and efficient patient support, enhancing client well-being through meticulous medication organization and empathetic communication. My adeptness in time management and strong ethics significantly contributed to the team's success, fostering positive patient outcomes and satisfaction. Experienced knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Reliable enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Compassionate possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in caring. Collaborative team player with strong clinical and interpersonal skills. Flexible any shift.

Overview

4
4
years of professional experience
1
1
Certification
1
1
Language

Work History

Personal Support Worker and a Server

Chartwell Barton Retirement Residence
11.2020 - Current
  • Trained and coordinated work of new support workers.
  • Documented vitals, behaviors, and medications in client medical records.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Server

Chartwell Barton Retirement Residence
11.2020 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Associate of Applied Science - Personal Support Worker

NATIONAL ASSOCIATION OF CAREER COLLEGES CANADA
05.2001 -

Associate of Science - PHYSICAL THERAPY

LYCEUM NORTHWESTERN UNIVERSITY
05.2001 -

Skills

Personal Hygiene Assistance

Certification

Emergency First Aide and CPR

Timeline

Personal Support Worker and a Server

Chartwell Barton Retirement Residence
11.2020 - Current

Server

Chartwell Barton Retirement Residence
11.2020 - Current

Associate of Applied Science - Personal Support Worker

NATIONAL ASSOCIATION OF CAREER COLLEGES CANADA
05.2001 -

Associate of Science - PHYSICAL THERAPY

LYCEUM NORTHWESTERN UNIVERSITY
05.2001 -

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Deborah KanongkongPersonal Support Worker