Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deborah D. Hillier

Fort McMurray,AB

Summary

Proven Home Support Worker and Airport Security Officer, I excel in ensuring safety and enhancing quality of life, as demonstrated at Norte Dame Compassionate Care. Skilled in progress documentation and adaptability, I foster trust and efficiency. My dedication to privacy and security has significantly contributed to client and passenger well-being, showcasing reliability and keen observation skills.

Overview

18
18
years of professional experience

Work History

Home Support Worker

Norte Dame Compassionate Care
09.2014 - 11.2024
  • Developed trusting relationships with clients, establishing rapport and open communication.
  • Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
  • Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
  • Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
  • Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
  • Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
  • Improved independence and quality of life for clients through assistance with daily living tasks.
  • Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
  • Actively participated in ongoing professional development opportunities to stay current on best practices within the home support worker field.
  • Monitored vital signs and reported health concerns to healthcare professionals in a timely manner.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Facilitated medication administration according to prescribed schedules and doses.
  • Contributed to a positive work environment by collaborating with colleagues and maintaining open lines of communication within the caregiving team.
  • Advocated for client needs and preferences in care planning discussions, ensuring their voices were heard and respected.
  • Supported physical wellness by assisting clients with exercise routines or therapeutic movement under the guidance of healthcare professionals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Provided transportation and appointments management.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Airport Security Officer

Wabush Airport C/o Raymond Freake
05.2007 - 06.2014
  • Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
  • Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
  • Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
  • Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
  • Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
  • Promoted an inclusive and welcoming airport environment by addressing the needs of diverse passengers, including those with disabilities or special requirements.
  • Contributed positively to team morale by fostering an atmosphere of mutual support and open communication among colleagues.
  • Collaborated with law enforcement agencies on investigations, ensuring smooth coordination and efficient information sharing.
  • Conducted routine patrols around airport premises, identifying any vulnerabilities or safety hazards requiring immediate attention.
  • Mitigated potential disruptions to airport operations by skillfully deescalating tense situations involving agitated or uncooperative individuals.
  • Enhanced overall security posture by actively participating in continuous professional development opportunities, staying abreast of emerging trends and innovations in the field.
  • Collaborated effectively with airline staff members to facilitate a seamless passenger experience while prioritizing security measures.
  • Assisted in preventing unauthorized access to secure areas through vigilant monitoring and enforcement of access control measures.
  • Supported ongoing risk assessments by providing detailed reports on observed incidents or concerning trends within the airport environment.
  • Identified suspicious behavior through keen observation skills, enabling prompt intervention in potentially dangerous situations.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling

Education

High School Diploma -

Belford
01-2008

Skills

  • Reliability and punctuality
  • Adaptable to change
  • Progress documentation
  • Respect for privacy

Languages

English
Native or Bilingual

Timeline

Home Support Worker

Norte Dame Compassionate Care
09.2014 - 11.2024

Airport Security Officer

Wabush Airport C/o Raymond Freake
05.2007 - 06.2014

High School Diploma -

Belford

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Deborah D. Hillier