Deborah Tully

Highly knowledgeable Customer Support Analyst with a solid background in delivering valuable solutions and support to diverse customers. Strong adaptability, reliability, analytical skills, and communication skills. Exceptional problem-solving abilities for managing multiple tasks in fast-paced and evolving environments. Dedicated and motivated to contribute to team success. Extensive experience in utilizing information technology with a strategic, results-oriented mindset and deep understanding of business flows.

Created training aids, exercises, and tests to increase new hire effectiveness in Customer Service and lower attrition, Set new standards for Customer Service by demonstrating innovative resolutions, Successfully coordinated (unionized & non-unionized) work to meet customer and management needs, Prepared Management reports to present data effectively for decision making, Effectively led committees as chair person, Fine-tuned business processes for tracking inventory receipts and matching for invoices, resolved recurring EDI issue, Ensured the delivery of a quality product by extensive planning, scripting and testing, Effectively managed material deliveries, expediting where required, Confirm/Troubleshoot & create IT requests to ensure new hires have working IDs, Team leader for upgrading 3 systems for Y2K, including the consolidation of hardware platform, Enhanced Material Replenishment Process to eliminate handling of routine orders, Developed bar-coding replenishment to eliminate manual keying during inventory cycle counts, Eliminated manual faxing of purchase orders (estimated savings of 7 minutes / PO), Constructed interfaces to share data between corporate systems, Built vacation scheduling to automate vacation pay and reporting of planned absences, Developed a pay averaging routine, enabling new shift schedules, Streamlined corporate payroll feeds eliminating duplicate data and keying effort, Automated an overtime eligibility system and eliminated a legacy system.  

• President's Award for highest mark in Lambton College CP/A Graduating Class
• President's Honour List for highest mark in Lambton College CP/A
• Excellence in Customer Service Awards from Teletech and HGS