Deborah Toews
Falun,AB
Summary
Proactive Customer Service Supervisor with extensive experience fostering team collaboration and high morale. Skilled in resolving recurring customer concerns, maintaining strong customer relationships, and ensuring accurate cash transactions. Brings excellent problem-solving abilities and a drive for improving service quality and customer satisfaction. Outgoing Customer Service Superviser with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor/cashier
Peavey Mart
06.2011 - 07.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Carpenter High School
Meadow Lake, SK06.1979
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Customer Relations
- Employee Scheduling
- Time tracking
Languages
English
Professional Working
Timeline
Customer Service Supervisor/cashier
Peavey Mart
06.2011 - 07.2024
High School Diploma -
Carpenter High School
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