Accomplished leader with a proven track record at Princess Cruises, enhancing sales and customer satisfaction through innovative marketing strategies and exceptional service. Skilled in business management and problem-solving, I excel in driving profitability and fostering strong relationships. My approach combines fashion trend awareness with effective team training, significantly boosting performance and operational efficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
Work History
Boutique Manager Shipboard
Princess Cruises
Increased sales through effective visual merchandising and creative window displays.
Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
Developed a loyal client base by building strong relationships and offering exceptional service.
General Manager
Holt Renfrew
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
District Design Manager
Ethan Allen Canada
Researched design trends, technology and processes and directed work of design team .
Mentored junior designers, providing guidance on design principles, techniques, and best practices to enhance their skill set.
Spearheaded design process to align with client specifications and budget.
Managed vendor relationships to source high-quality materials at competitive prices while maintaining budget adherence.
Provided cost-effective technical solutions.
General Manager, Big Box Store
Home Outfitters Winnipeg
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Project Manager International Advertising
Corporate Communications Department
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Identified plans and resources required to meet project goals and objectives.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Interior Designer
Deborah Taylor Interiors
Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
Collaborated with architects and contractors to ensure seamless integration of design elements.
Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.
Specified appropriate products and materials to meet project objectives and design scheme.
Manager of Corporate Training
Anthony Robbins & Associates
Implemented industry best practices in instructional design methodologies, resulting in more engaging and effective learning experiences for employees.
Created a culture of continuous learning by promoting professional development opportunities within the company.
Developed instructional materials, including videos, presentations, and manuals, ensuring clarity and consistency across all training content.
Improved overall team effectiveness through the design and delivery of customized leadership development workshops.
Facilitated open communication between employees and management by creating safe spaces for honest feedback during regular group discussions.
Tracked employee progress throughout their educational journey, providing timely feedback and support as needed.
CEO and Founder
Plume Lifestyle Canada
Achieved company growth by implementing strategic plans and streamlining operations.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Developed key operational initiatives to drive and maintain substantial business growth.
Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Drove profitability with thorough financial analysis and strategic decisionmaking.
Fostered strong relationships with industry partners to expand business opportunities.
Enhanced company reputation by implementing cutting-edge sustainability practices across all operations.
Education
Bachelor of Arts - Sociology & Criminology
University of Winnipeg
Winnipeg, MB
04.2000
Associate of Arts - Interior Design
Bender College
Fort Lauderdale, Florida
06.2004
Skills
Customer Service
Store operations
Fashion Trend Awareness
Retail Sales
Marketing strategy
Business Management
Sales Promotion
Problem-Solving
Friendly, Positive Attitude
Teamwork and Collaboration
Organization and Time Management
Decision-Making
Travelling, Fitness, Design, Art
I work to travel. I love fitness to be able to enjoy an energized life. My passion is Design and Art and pursue these within my travels.
Timeline
Boutique Manager Shipboard
Princess Cruises
General Manager
Holt Renfrew
District Design Manager
Ethan Allen Canada
General Manager, Big Box Store
Home Outfitters Winnipeg
Project Manager International Advertising
Corporate Communications Department
Interior Designer
Deborah Taylor Interiors
Manager of Corporate Training
Anthony Robbins & Associates
CEO and Founder
Plume Lifestyle Canada
Bachelor of Arts - Sociology & Criminology
University of Winnipeg
Associate of Arts - Interior Design
Bender College
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