Summary
Overview
Work History
Education
Skills
Languages - Golf -
Timeline
Generic

Deborah Shishani

Woodbridge,ON

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

25
25
years of professional experience

Work History

Team Lead

CDI Computers
04.2016 - 01.2023
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Managed daily activities of accounts for several Account Managers.


Project Lead

CartsPlus HealthCare systems
04.2009 - 03.2016
  • Closely collaborated with project members to identify and quickly address problems.
  • Produced quality standards, checklists, report templates and processes.
  • Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Scheduled Installation Team daily.

Inside Sales / Project Lead

Plastmade Industries
11.1998 - 11.2009
  • Closely collaborated with project members to identify and quickly address problems.
  • Produced quality standards, checklists, report templates and processes.
  • Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Set up and managed team meetings.
  • Developed and followed baseline project plan and milestones for task completion.

Education

Bachelor of Arts - Ongoing

York University
Toronto, ON
01.2018

Project Management - Project Management

Sheridan College
Brampton
01.2002

Diploma - Business Administration (Honors)

Sheridan College
Brampton, ON
01.2000

Skills

  • Crew Scheduling
  • Job Assignments
  • Team Goals
  • Team Leadership
  • Time Management
  • Rewards Programs
  • Client Satisfaction
  • Client Relationship Management
  • Assignment Delegation
  • Customer Care
  • Performance Optimization
  • Vendor Relationships
  • Project Specifications
  • Staff Training

Languages - Golf -

I am conversational in both Spanish and Arabic 


I discovered golf late in life enjoy it very much.

Timeline

Team Lead

CDI Computers
04.2016 - 01.2023

Project Lead

CartsPlus HealthCare systems
04.2009 - 03.2016

Inside Sales / Project Lead

Plastmade Industries
11.1998 - 11.2009

Bachelor of Arts - Ongoing

York University

Project Management - Project Management

Sheridan College

Diploma - Business Administration (Honors)

Sheridan College

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Deborah Shishani