Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Deborah Place

Winnipeg,MB

Summary

Qualified System User Analyst with solid background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.

Overview

32
32
years of professional experience

Work History

Vehicle Tracking Project

01.1999
  • Developed test cases
  • Executed test cases
  • Documented defects and provided them to the Project Mgr

Very Important People (VIP) Project

01.1999
  • Developed test cases
  • Executed test cases
  • Documented defects and provided them to the Project Mgr

System User Analyst

Manitoba Public Insurance
05.1993 - Current
  • Generated reports detailing findings and recommendations.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Claims Experience/Referrals/ROA Project

01.1999 - 01.2000
  • Developed test cases
  • Executed test cases
  • Documented defects and provided them to the Project Mgr
  • Trained two testers to take over the testing & test case development

Customer Service Representative/Call Centre Representative

MPI–Call Centre
01.1995 - 01.2000
  • Answered incoming calls from MPI customers making claims on vehicles
  • Provided direction to MPI customers regarding claims information
  • Provided insurance quotes, write off information on vehicles, phone numbers to external agencies related to MPI to customers
  • Explained IWS accounts, rate increases/decreases to MPI customers

Clerk Typist 2/Clerk 2/ Estimating Systems Clerk

MPI-Physical Damage Centre
01.1993 - 01.1995
  • Daily clerical tasks – typing, filing, answering phones
  • Arranged for vehicles to be estimated upon receipt of adjuster request
  • Arranged for towing for vehicles which were repairable/sent total loss packages to adjusters for vehicles which were total losses
  • Processed completed estimates from bodyshops sent to the compound for payment
  • Sent requests to Recyclers General Offices for all estimates to find recycled parts for vehicles going out to bodyshops

s

Education

Certificate in Business Analysis -

University of Toronto
Toronto
12-2025

Graduated Legal Assistant Course -

Herzing Career College
01.1993

Completed 2 years of Arts -

University of Manitoba
01.1991

Skills

  • Performs System Integrated Testing (SIT) on application changes to ensure requirements are met, data integrity is maintained and works with other integrated production support applications
  • Develops test plans and test cases
  • Performs user acceptance testing (UAT) for technical changes, operational requests and data patches on production support applications
  • Analyze current system behaviour, gather and validate requirements, and perform impact assessments
  • Collaborate with other departments to obtain information to solve problems
  • Create production support tickets for multiple applications from start to implementation
  • Create PBI's, bugs or System Faults based on Service Now items sent to Production Support
  • Participate in Sprint Planning, Backlog Grooming and Retrospectives

Hobbies and Interests

  • On the Board of Directors for Central Speech & Hearing Clinic
  • Reading
  • Canoeing
  • Camping

Timeline

Vehicle Tracking Project

01.1999

Very Important People (VIP) Project

01.1999

Claims Experience/Referrals/ROA Project

01.1999 - 01.2000

Customer Service Representative/Call Centre Representative

MPI–Call Centre
01.1995 - 01.2000

System User Analyst

Manitoba Public Insurance
05.1993 - Current

Clerk Typist 2/Clerk 2/ Estimating Systems Clerk

MPI-Physical Damage Centre
01.1993 - 01.1995

s

Graduated Legal Assistant Course -

Herzing Career College

Completed 2 years of Arts -

University of Manitoba

Certificate in Business Analysis -

University of Toronto

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Deborah Place