Deborah Pehe
Markham,ON
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Boston Pizza
Markham, Ontario
01.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Informed customers of daily specials and signature menu items.
Childcare Assistant
garderie les petits genies
Winnipeg, Manitoba
08.2016 - Current
- Cared for children in institutional settings.
- Accompanied children on field trips and assisted them with personal hygiene routines.
- Provided safe and nurturing environment for children of all ages.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Bartender
Bite burger house
Ottawa, Ontario
08.2023 - 12.2023
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Server Supervisor
Boston Pizza
Ottawa, Ontario
03.2022 - 07.2023
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Created an effective system for tracking customer orders from start to finish.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Receptionist
academy massage
Winnipeg, Manitoba
10.2019 - 03.2020
- Sorted incoming mail and directed to correct personnel each day.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Updated and recorded customer or client information to maintain accounts.
Server
Dakota house
Winnipeg, Manitoba
10.2017 - 01.2020
- Provided excellent customer service to ensure satisfaction.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Bachelor of Arts - Criminology
University of Ottawa
Ottawa, ON06-2025
High School Diploma -
College Jeanne-sauvé
Winnipeg06-2020
Skills
- Research skills
- Policy analysis
- Crime scene investigation
- Data analysis
- Customer service
- Report writing
Languages
French
Native/ Bilingual
Spanish
Limited
Certification
- smart serve certification
- cpr/ first aid certification
Affiliations
- traveled to a lot of countries
- Been in a few different associations (poc..)
- volunteered still undoing with under privilege kids and the indigenous communities
References
References available upon request.
Timeline
Server
Boston Pizza
01.2024 - Current
Bartender
Bite burger house
08.2023 - 12.2023
Server Supervisor
Boston Pizza
03.2022 - 07.2023
Receptionist
academy massage
10.2019 - 03.2020
Server
Dakota house
10.2017 - 01.2020
Childcare Assistant
garderie les petits genies
08.2016 - Current
Bachelor of Arts - Criminology
University of Ottawa
High School Diploma -
College Jeanne-sauvé
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