Summary

Overview

Work History

Education

Skills

Timeline

Deborah Oswald

Fortuna

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

years of professional experience

year of post-secondary education

Work History

Sales Associate/Cashier /Customer Service Representative

Winco Foods

Eureka

01.2014 - 05.2026

Delivered exceptional customer service in a high-volume, fast-paced environment.
Frontline support to customers by providing stellar customer service via, telephone, email and in person.
Resolved customer concerns with friendly and accurate responses.
Managed customer complaints professionally to ensure satisfaction.
Assisted customers with product selection and inquiries.
Answered incoming telephone calls to provide store, products and services information.
Worked with fellow sales team members to achieve group targets.
Collaborated with team members to restock shelves promptly.
Successfully handled high pressure situations while remaining concentrated on multiple tasks in a friendly and accurate manner.
Sold various products by explaining unique features and educating customers on proper application or usage.
Trained new team members in cash register operation, stock procedures, and customer services.
Processed payroll checks and issued money orders efficiently.
Complied with Anti Money Laundering act by assuring all transactions were properly entered in the database.
Built and maintained relationships with peers and upper management to drive team success.

Job Supervisor

Reaching for Independence

Fortuna

01.2013 - 12.2013

The health and safety of participants were primary concerns of mine.
Transported participants to job sites, ensuring timely arrival and engagement.
Supervised several participants on an individual basis.
Oversaw the quality of work and addressed client inquiries.
Worked alongside participants as well as supervising them.
Managed participants in a group setting.
Utilized interpersonal skills to foster positive interactions with participants and clients.
Coordinated efforts among staff to ensure quality program delivery.
Facilitated communication between team members and external stakeholders.
Utilized interpersonal skills to foster positive relationships with participants, clients, and co-workers.
RFI provides exceptional day programs for adults with developmental disabilities.

Dosimetry Technician

Pacific Gas & Electric

01.2008 - 12.2011

Managed issuance of radiation detecting devices, ensuring compliance with safety protocols for nuclear workers.
Oversaw issuance of radiation detecting devices to nuclear workers.
Provided customer and staff support through active listening and clear communication, enhancing overall service experience.
Oversaw team operations during supervisor's absence to maintain workflow.
Participated in selection, hiring and mentoring of new workers.
Demonstrated quick decision-making in high-pressure situations to ensure effective problem resolution.

Case Manager Assistant

Humboldt Senior Resource Center

01.2002 - 12.2008

Conducted the initial intake and screening for potential MSSP clients, including completing an intake form, identifying issues that may lead to crises, and making appropriate referrals.
Assisted with client contacts, participated in case conferences, monitored client well-being, and verified services and case recordings.
Assisted in client contacts, participated in case conferences, monitored client well-being and verified services and case recording.
Assisted MSSP clients by offering expert guidance and support during their enrollment process.
This required a thorough knowledge of elder adult programs.
Handled senior members' concerns with sensitivity and care, fostering a supportive environment.
Interacted effectively with diverse individuals from various backgrounds, fostering positive relationships.