Deborah Oppong Nyantekyiwaa
Montreal,QC
Summary
Reliable professional with background in facility maintenance and cleanliness. Known for high productivity levels and ability to efficiently complete tasks with precision. Skilled in operating cleaning machinery, chemical handling and safety protocols, and waste management practices. Excelling through strong organizational skills, adaptability, and teamwork to ensure environments are sanitary and welcoming.
Overview
2
2
years of professional experience
Work History
Warehouse Cleaner
Mis Ghabi
08.2024 - Current
- Kept work area neat and tidy throughout shift by putting away tools after use.
- Performed minor repairs on equipment where needed such as replacing light bulbs or tightening loose screws.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Extended the life of warehouse equipment through regular dusting, wiping down surfaces, and preventative maintenance tasks.
- Improved overall appearance of the warehouse facility by identifying areas requiring extra attention or additional cleaning resources on an ongoing basis.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Customer Service Representative
Mrs Abigail
11.2022 - 09.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Led on- and off-site customer support teams across multiple time zones.
- Answered customer inquiries via phone, email, and chat.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Diploma In Nursing - Nursing
Mampong Nursing And Midwifery Training College
Africa03-2022
Skills
- Safety awareness
- Waste disposal
- Efficient cleaning techniques
- Proper chemical handling
- First aid training
- Strong work ethic
- Reliability and punctuality
- Teamwork and collaboration
- Problem-solving
- Time management
- Willingness to learn
Languages
English
Professional Working
Timeline
Warehouse Cleaner
Mis Ghabi
08.2024 - Current
Customer Service Representative
Mrs Abigail
11.2022 - 09.2023
Diploma In Nursing - Nursing
Mampong Nursing And Midwifery Training College
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