Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Deborah Okoro

Moncton,NB

Summary

Dynamic sales professional with a proven track record at Ibeme and Sons, adept in customer relationship building and complex problem-solving. Excelled in enhancing client satisfaction and loyalty, achieving consistent sales targets. Skilled in interpersonal communication and relationship selling, significantly boosting customer engagement and repeat business. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Representative

Ibeme and Sons
04.2021 - 07.2023
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Salesperson

Sophix Naturals
09.2019 - 03.2021
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Associate

Donex Pharmacy And Department Store
01.2016 - 10.2018
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Education

Queens School
Enugu, Nigeria

Bachelor of Science - Economics

National Open University of Nigeria
Nigeria
12.2022

Higher National Diploma - Co-operative Economics And Management

Institute of Management And Technology
Enugu , Nigeria
12.2012

National Diploma - Co-operative Economics And Management

Institute of Management And Technology
Enugu, Nigeria
12.2009

Skills

  • Product and service knowledge
  • Customer Relations
  • Complex Problem-Solving
  • Prospecting skills
  • Customer Relationship Building
  • Customer Service
  • Interpersonal communication skills
  • Client Service
  • Relationship selling

Languages

English
Full Professional

Certification

Institute of Chartered Economist of Nigeria (ICEN)

Timeline

Sales Representative

Ibeme and Sons
04.2021 - 07.2023

Salesperson

Sophix Naturals
09.2019 - 03.2021

Sales Associate

Donex Pharmacy And Department Store
01.2016 - 10.2018

Queens School

Bachelor of Science - Economics

National Open University of Nigeria

Higher National Diploma - Co-operative Economics And Management

Institute of Management And Technology

National Diploma - Co-operative Economics And Management

Institute of Management And Technology

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Deborah Okoro