Deborah O'Donnell
Mississauga,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Destination Expert
Kensington Tours
10.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated experience with critical incident management or providing operational support an asset
- Proved successful working within tight deadlines and a fast-paced environment.
TRAVEL CONSULTANT
Travel Superstore
04.2017 - 10.2019
- Organized trips for individual, family and business travelers.
- Resolved client issues quickly, ensuring their satisfaction with our services and solutions provided.
- Maintained strong relationships with clients by delivering exceptional after-sales support and addressing concerns promptly.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
IATA CERTIFICATION INSTRUCTOR / BUSINESS
UCCBT Career College
03.2014 - 02.2017
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Assisted in curriculum development, ensuring alignment with provincial standards and best practices for effective instruction.
- Mentored new teachers, sharing valuable insights and strategies for the success of approximately 30 students per class a semester.
TRAVEL CONSULTANT / TOUR LEADER
INTO IRELAND
08.2011 - 02.2014
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family, groups of 30 to 39 and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
CUSTOMER SERVICE
SIGNATURE VACATIONS YYZ / AIRPORT LEAD ONTARIO AND ATLANTIC CANADA AIRPORTS
02.2002 - 05.2010
- Training
- Reservations
- Destination emails
- Delay notifications
- Reconciliation Reports
- Flight Tracking reports.
- Conflict Resolution
- De escalation
- Maintaining relationships with airlines, airport staff and requisite departments 24 hour Emergency contact for Atlantic Canada airports.
- Provided exceptional customer service, resolving Passenger issues quickly and maintaining high satisfaction levels within the Airports.
Education
Degree Community Justice - Justice / Crisis Intervention
SHERIDAN COLLEGE
Mississauga09.2021
Completed coursework towards Bachelor's Degree - Arts & Environmental Studies
UNIVERSITY OF TORONTO AT MISSISSAUGA
Mississauga, ON01.1993
Skills
- Conflict Resolution
- Problem Resolution
- Public Speaking
- Sales
- Teamwork and Collaboration
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Customer Service
Certification
TICO
Timeline
Destination Expert
Kensington Tours
10.2021 - Current
TRAVEL CONSULTANT
Travel Superstore
04.2017 - 10.2019
IATA CERTIFICATION INSTRUCTOR / BUSINESS
UCCBT Career College
03.2014 - 02.2017
TRAVEL CONSULTANT / TOUR LEADER
INTO IRELAND
08.2011 - 02.2014
CUSTOMER SERVICE
SIGNATURE VACATIONS YYZ / AIRPORT LEAD ONTARIO AND ATLANTIC CANADA AIRPORTS
02.2002 - 05.2010
Degree Community Justice - Justice / Crisis Intervention
SHERIDAN COLLEGE
Completed coursework towards Bachelor's Degree - Arts & Environmental Studies
UNIVERSITY OF TORONTO AT MISSISSAUGA
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