Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Obasohan

Customer Service
Mississauga,Ontario

Summary

Highly motivated and results-oriented Customer Service Professional with 4 years of experience. Adept at managing customer inquiries, resolving complaints, and fostering positive relationships. Known for excellent communication skills, empathy, and the ability to remain calm under pressure. Proven track record of improving customer satisfaction and loyalty through my background in economics and project management.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Customer Service Representative (Remote)

Electrolux Canada
03.2023 - 04.2024
  • Managed over 50 customer calls per day
  • Consistently met or exceeded performance targets for response time, resolution rate, and customer satisfaction
  • Resolved escalated cased within company policies
  • Decision making in regards to appliance replacement
  • Handled American and Canadian calls
  • Set up service for appliance and coordinated repairs for appliances.

In-store Brand Ambassador (Part-time)

PRO-MOTIONS LIMITED
06.2023 - Current
  • Developed lasting connection with customers through connections at store locations
  • Inform customers about brand features and promotions
  • Assist sales team by directing and explaining products
  • Execute in-store activities for brand awareness
  • Gather customer feedback for insights
  • Provide regular reports on customer interactions.

Beauty Adviser (Part-time)

SEPHORA
08.2023 - 01.2024
  • Educate customers on skincare routines, makeup techniques, and benefits of specific products
  • Build and maintain strong customer relationships through exceptional service and follow-ups, achieving sales targets
  • Conduct personalized customer consultations to understand beauty needs and preferences
  • Utilize in-depth product knowledge to actively promote and sell beauty products.

Financial Consultant (Hybrid)

DAROS ENTERPRISES
07.2021 - 12.2022
  • Cultivated and strengthened relationships with new clients and educated clients on accounting services and capabilities
  • Worked with clients to support understanding of rationale and details of financial strategies
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

Education

Postgraduate Certificate - Project Management

Mohawk College
Hamilton, Ontario
01.2023 - 05.2024

Bachelor of Science - Economics

Caritas University
Enugu, Nigeria
01.2014 - 05.2018

Skills

Customer Support: Expertise in handling customer queries and concerns via phone, email, and live chat, ensuring prompt and accurate responses

Timeline

Beauty Adviser (Part-time)

SEPHORA
08.2023 - 01.2024

In-store Brand Ambassador (Part-time)

PRO-MOTIONS LIMITED
06.2023 - Current

Customer Service Representative (Remote)

Electrolux Canada
03.2023 - 04.2024

Postgraduate Certificate - Project Management

Mohawk College
01.2023 - 05.2024

Financial Consultant (Hybrid)

DAROS ENTERPRISES
07.2021 - 12.2022

Bachelor of Science - Economics

Caritas University
01.2014 - 05.2018
Deborah ObasohanCustomer Service