Deborah Obasohan
Customer Service
Mississauga,Ontario
Summary
Highly motivated and results-oriented Customer Service Professional with 4 years of experience. Adept at managing customer inquiries, resolving complaints, and fostering positive relationships. Known for excellent communication skills, empathy, and the ability to remain calm under pressure. Proven track record of improving customer satisfaction and loyalty through my background in economics and project management.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Customer Service Representative (Remote)
Electrolux Canada
03.2023 - 04.2024
- Managed over 50 customer calls per day
- Consistently met or exceeded performance targets for response time, resolution rate, and customer satisfaction
- Resolved escalated cased within company policies
- Decision making in regards to appliance replacement
- Handled American and Canadian calls
- Set up service for appliance and coordinated repairs for appliances.
In-store Brand Ambassador (Part-time)
PRO-MOTIONS LIMITED
06.2023 - Current
- Developed lasting connection with customers through connections at store locations
- Inform customers about brand features and promotions
- Assist sales team by directing and explaining products
- Execute in-store activities for brand awareness
- Gather customer feedback for insights
- Provide regular reports on customer interactions.
Beauty Adviser (Part-time)
SEPHORA
08.2023 - 01.2024
- Educate customers on skincare routines, makeup techniques, and benefits of specific products
- Build and maintain strong customer relationships through exceptional service and follow-ups, achieving sales targets
- Conduct personalized customer consultations to understand beauty needs and preferences
- Utilize in-depth product knowledge to actively promote and sell beauty products.
Financial Consultant (Hybrid)
DAROS ENTERPRISES
07.2021 - 12.2022
- Cultivated and strengthened relationships with new clients and educated clients on accounting services and capabilities
- Worked with clients to support understanding of rationale and details of financial strategies
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Education
Postgraduate Certificate - Project Management
Mohawk College
Hamilton, Ontario 01.2023 - 05.2024
Bachelor of Science - Economics
Caritas University
Enugu, Nigeria 01.2014 - 05.2018
Skills
Customer Support: Expertise in handling customer queries and concerns via phone, email, and live chat, ensuring prompt and accurate responses
Problem Resolution: Strong ability to analyze issues, identify root causes, and implement effective solutions to ensure customer satisfaction
Communication: Exceptional verbal and written communication skills, capable of explaining complex information in a clear and concise manner
Empathy and Patience: Ability to empathize with customers and maintain patience, even in challenging situations
Technical Proficiency: Familiar with CRM, Salesforce, Microsoft 365 and Workday software Adept at using communication platforms such as Microsoft Teams and Avaya
Team Collaboration: Experience working in team-oriented environments, contributing to group objectives and fostering a cooperative work culture
Time Management: Excellent organizational skills with the ability to prioritize tasks and manage time effectively to meet deadlines
Timeline
Beauty Adviser (Part-time)
SEPHORA
08.2023 - 01.2024
In-store Brand Ambassador (Part-time)
PRO-MOTIONS LIMITED
06.2023 - Current
Customer Service Representative (Remote)
Electrolux Canada
03.2023 - 04.2024
Postgraduate Certificate - Project Management
Mohawk College
01.2023 - 05.2024
Financial Consultant (Hybrid)
DAROS ENTERPRISES
07.2021 - 12.2022
Bachelor of Science - Economics
Caritas University
01.2014 - 05.2018