Deborah Nyamayaro
Windsor,ON
Summary
- Highly responsible professional with superior interpersonal, communication and problem solving skills
- Demonstrated the ability to function under all types of circumstances while maintaining a clear perspective of goals to be accomplished
- Dedicated, punctual and extremely well organized with strong presentations skills
- Knowledgeable in Applied rating Services and Epic, MS office and Internet applications,
- Competitive, efficient, hard working individual
- Able to communicate verbally and written in English, Shona and Ndebele
Overview
20
20
years of professional experience
1
1
Certification
Work History
Commercial/ Personal Service Broker
Brokerlink
01.2017 - Current
- Identify Customer Needs and Meet expectations in a timely manner
- Serve customers by selling products and services and meeting customer/business needs.
- Underwrite and process requested changes whether received verbally, in writing or in person utilizing appropriate resources
- Demonstrate and maintain complete understanding or the insurer's underwriting guidelines and manuals
- Demonstrate strong decision making and analytical skills
- Used sound underwriting judgement when reviewing, modifying and changing/ adding coverage to policies while providing guidance to the client as required
- Demonstrating sound knowledge of all quoting and policy management systems in regards to quoting, processing client request and renewals
- Participate consistently in team efforts and meet responsibilities promptly
Personal Service Broker
Cypher Systems
01.2010 - 01.2017
- Identify Customer Needs and Meet expectations in a timely manner
- Underwrite and process requested changes whether received verbally, in writing or in person utilizing appropriate resources
- Demonstrate and maintain complete understanding or the insurer's underwriting guidelines and manuals
- Demonstrate strong decision making and analytical skills
- Used sound underwriting judgement when reviewing, modifying and changing/ adding coverage to policies while providing guidance to the client as required
- Demonstrating sound knowledge of all quoting and policy management systems in regards to quoting, processing client request and renewals
- Participate consistently in team efforts and meet responsibilities promptly
Customer Service Representative
TD Canada Trust
01.2009 - 01.2010
- Managed all banking request from customers
- Sell products that the bank offered
Management Trainee
Churchill Hotel
01.2008 - 12.2008
- Maintained an inventory of vacancies, reservations and room assignments
- Registered arriving guests and assigned rooms
- Answered enquiries regarding hotel services and registration by letter, by telephone and in person
- Provided information about services available in the community and responded to guests' complaints
- Compiled and checked daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Cashier
Swiss Hotel Management School
01.2007 - 12.2007
- Greeted customers entering establishments and answered customers' questions, and provided information on procedures or policies
- Bagged, boxed, wrapped, or gift-wrapped merchandise, and prepared packages for customers
- Computed and recorded totals of transactions, counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Issued receipts, refunds, credits, or change due to customers or issued trading stamps, and redeemed coupons
- Maintained clean and orderly checkout areas
- Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Offered customers carry-out service at the completion of transactions
Housekeeping Supervisor
Hotel Du Boulevard
01.2006 - 12.2006
- Supervised work activities of cleaning personnel to ensure clean, orderly attractive rooms in hotels, hospitals, and similar establishments
- Obtained list of vacant rooms which needed to be cleaned immediately and list of prospective check-outs or discharges in order to prepare work assignments
- Assigned workers their duties, and inspected work for conformance to prescribed standards of cleanliness
- Advised manager, desk clerk, or admitting personnel of rooms ready for occupancy
- Inventoried stock to ensure adequate supplies
- Issued supplies and equipment to workers
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
Front Desk Agent
Park Hyatt Hotel
01.2005 - 12.2005
- Answered enquiries regarding hotel services and registration by letter, telephone and in person
- Made room reservations, registered arriving guests and assigned rooms
- Responded to guests' enquiries, requests and complaints
- Use computerized or manual systems to compile and check daily record sheets, guest accounts, receipts and vouchers and presented statements of charges to departing guests and received payment
Education
Higher Diploma - Hotel Management
Swiss Hotel Management School
01.2007
Certificate -
International Hotel School
01.2005
Skills
- Microsoft Office
- Customer Service
- Event Planning
- Housekeeping
- Sales
- Training
Languages
English
Certification
- RIBO, 06/01/10
- CIP, ongoing
Additionalinformation - Summaryofskills
- Highly responsible professional with superior interpersonal, communication and problem solving skills
- Demonstrated the ability to function under all types of circumstances while maintaining a clear perspective of goals to be accomplished
- Dedicated, punctual and extremely well organized with strong presentations skills
- Knowledgeable in MS office and Internet applications
- Competitive, efficient, hard working individual
- Able to communicate verbally and written in English, Shona and Ndebele
Timeline
Commercial/ Personal Service Broker
Brokerlink
01.2017 - Current
Personal Service Broker
Cypher Systems
01.2010 - 01.2017
Customer Service Representative
TD Canada Trust
01.2009 - 01.2010
Management Trainee
Churchill Hotel
01.2008 - 12.2008
Cashier
Swiss Hotel Management School
01.2007 - 12.2007
Housekeeping Supervisor
Hotel Du Boulevard
01.2006 - 12.2006
Front Desk Agent
Park Hyatt Hotel
01.2005 - 12.2005
Higher Diploma - Hotel Management
Swiss Hotel Management School
Certificate -
International Hotel School
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