DEBORAH NUHU
New Waterford,NS
Summary
I am a high-performing customer-centric professional who helps businesses succeed by driving quality results and delivering exceptional customer service to partners. I am adaptable, reliable, and honest in my endeavors.
I possess a valid work permit which authorizes me to work in Canada.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Carlcare Development Nigeria Limited
Abuja, Nigeria
07.2023 - 05.2024
- Provided after sale technical (maintenance and repair) support to end users
- Timely escalation of customers complaints of product or services rendered for quick resolution
- Average turn around time of 5 minutes for priority 1 (P1) cases
- Ability to triage customer complaints and give adequate solutions on the spot
- Asking clarifying questions to understand area of assistance required
- Ability to work fast while interfacing multiple screens for information and services
- Prompt lodging of customers complaint for reporting purpose
- Ability to maintain a calm demeanour in while speaking with customers
Call Center Representative
SKLD Integrated Services Limited
Abuja, Nigeria
09.2021 - 06.2023
- Happily greeted and welcomed customers into the store
- Accurate entry of customer details into the ERP software
- Introduce customers to new products, discounts, promos and other in-house services available
- Up selling and cross selling complementary and supplementary products to customer
- Merchandising and in-store arrangement to improve customer shopping experience
- Professionally handle difficult customers in a courteous manner, manage all return and exchange of goods appropriately
- Constantly updating customer mailing list and newsletter subscription list
- Supervise all outbound orders from start to finish to ensure timely delivery of goods or services
Education
Bachelor of Science - Industrial Design
Ahmadu Bello University
Nigeria05-2018
Skills
- Active Listening and Courteousness
- Customer Relationship Management
- Inbound & Outbound Calling
- Complaint Resolution
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Teams, Slack, Outlook & G mail
- Time Management
- Organizational skills
- Critical thinking and Problem Solving
- CRM Software
- Typing Proficiency
- Multitasking
- Customer Retention
- Up selling and Cross selling skills
- Interpersonal Skills
- Appointment Scheduling
- Attention to detail
- Order Processing
Timeline
Customer Service Representative
Carlcare Development Nigeria Limited
07.2023 - 05.2024
Call Center Representative
SKLD Integrated Services Limited
09.2021 - 06.2023
Bachelor of Science - Industrial Design
Ahmadu Bello University
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