Deborah Nelson
Murrieta
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Radnet,Inc
04.2013 - 03.2024
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
Admitting Registrar
Anaheim Regional Medical Center
04.2005 - 07.2012
- Responsible for greeting and registering breast care center patients according to the requirements and hospital policy.
- Streamlined patient registration process by implementing efficient data entry methods and reducing wait times.
- Verified insurance, handled payments and gathered signatures for all required forms.
- Demonstrated strong multitasking skills by balancing multiple responsibilities and effectively prioritizing tasks.
Admitting Registrar
Brea Community Hospital
06.2001 - 12.2004
- Expedited emergency room admissions by prioritizing urgent cases and gathering essential information quickly.
- Ensured accuracy of patient records by diligently updating demographic, medical, and financial data.
- Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
- Provided exceptional customer service, addressing concerns and answering inquiries from patients and their families.
- Managed high-stress situations effectively while maintaining professional composure when dealing with emotional or difficult circumstances.
Education
High School Diploma -
La Mirada High School
La Mirada, CA06-1979
Skills
- Patient Interaction
- Service Excellence
- Patient Support and Guidance
- Organizational Skills
- Flexible schedule
- Friendly and outgoing
Timeline
Patient Service Representative
Radnet,Inc
04.2013 - 03.2024
Admitting Registrar
Anaheim Regional Medical Center
04.2005 - 07.2012
Admitting Registrar
Brea Community Hospital
06.2001 - 12.2004
High School Diploma -
La Mirada High School
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