Deborah Long
Nanaimo,Canada
Summary
Passionate about animals with a deep commitment to following policies, procedures, and company standards. Skilled in communication, leadership, organization, and analysis. Proficient in POS systems, CRM software, Microsoft Office, and various other computer programs. Quickly builds trust with animals in care and has extensive experience in the Animal Care and Welfare industry. Results-oriented professional with a background in loyalty program management, excelling in enhancing customer engagement through strategic initiatives and personalized interactions. Emphasizes teamwork and adaptability to meet evolving needs, with a focus on customer relationship management and problem-solving.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Loyalty Rep.
Nordia
01.2018 - Current
Cashier Supervisor
NorthGate Liquor Store
04.2014 - 01.2018
Animal Care Attendent
OSPCA
04.2011 - 12.2015
Server/Filling Supervisor
AquaRiva Restaurant
06.2001 - 03.2011
Education
Diploma - Fitness/Nutrition
Georgian College
Skills
- Proven ability to meet company objectives under pressure
- Experienced in using positive reinforcement for behavior management
- Knowledge of legislative and animal policies
- Proficient in animal grooming and care
- Expertise in maintaining hygienic environments
- Knowledgeable in animal care regulations
- Skilled in injury identification and documentation
- Dedicated to ongoing professional development in animal care
- Awareness of animal allergies and nutrition
- Detail-oriented with a compassionate demeanor
- Effective time management for deadlines
Certification
- Food Safe Level 1 Certificate - Government of BC
- Serving it Right Certificate - Government of BC
Timeline
Customer Service Loyalty Rep.
Nordia
01.2018 - Current
Cashier Supervisor
NorthGate Liquor Store
04.2014 - 01.2018
Animal Care Attendent
OSPCA
04.2011 - 12.2015
Server/Filling Supervisor
AquaRiva Restaurant
06.2001 - 03.2011
Diploma - Fitness/Nutrition
Georgian College
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