Professional at the State of CA, skilled in problem-solving and customer service. Proven ability to enhance operational efficiency through excellent communication and collaboration. Recognized for fostering positive environments and supporting company and community initiatives. Strong communicator dedicated to achieving organizational goals.
Overview
37
37
years of professional experience
Work History
Volunteer
Make A Wish
Sacramento
05.2018 - Current
Communicate with families to understand their wishes and preferences for experiences.
Provide compassionate support to families throughout the wish-granting process, fostering trust and comfort.
Follow directions from supervisors and complete tasks within appropriate timeframe.
Collaborate with other volunteers to create a positive work environment.
Help with prep, set up, and breakdown of community and public events.
Offer support and assistance to community members.
Collaborate with others by contributing time, effort and skills to achieve the organization's goals.
Provide assistance to staff in the daily operations of the organization.
Provide guidance and support to fellow volunteers during their shifts.
Assist with fundraising efforts, including event planning and donor outreach.
Assist in setting up special events to create memorable experiences for children facing critical illnesses.
Analyst
CA-Franchise Tax Board/Dept. of Child Support Svcs
Rancho Cordova
01.1988 - 02.2025
Analyzed data to ensure compliance with state regulations and policies.
Collaborated with team members to develop effective business and technical strategies.
Conducted research on best practices to enhance service delivery efficiency.
Facilitated meetings to discuss findings and recommend process improvements.
Utilized software systems for data entry, analysis, and reporting tasks efficiently.
Maintained accurate records of all data collected during analysis processes.
Collaborated with multiple teams on projects related to analytics initiatives.
Identified opportunities for process improvements across the organization.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
High School Diploma -
San Juan High School
Citrus Heights, CA
06-1987
Psychology
Sierra College
Rocklin, CA
Skills
Problem Solving
Customer Service
Leadership
Time Management
Friendly and Outgoing with a Positive Attitude
Strong verbal and written communication skills
Accomplishments
Innovator of the Year - 2024
Timeline
Volunteer
Make A Wish
05.2018 - Current
Analyst
CA-Franchise Tax Board/Dept. of Child Support Svcs