Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deborah Lawson

Brantford,ON

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

15
15
years of professional experience

Work History

Intervenor

SENSITY Deafblind And Sensory Support Network.
10.2016 - 02.2024
  • Contributed to the development of new services and programs by providing valuable insight based on direct experience working with clients in an intervenor capacity.
  • Developed strong rapport with each client by tailoring communication methods according to their specific preferences or limitations.
  • Assisted clients in achieving personal goals through proactive guidance and encouragement during daily activities.
  • Enhanced client communication by providing clear and concise information on available services and resources.
  • Provided essential support during medical appointments, ensuring accurate communication between healthcare providers and clients.
  • Implemented strategies to promote emotional well-being, reducing anxiety and stress levels among clients.

PSW

Brantwood Community Services
09.2010 - 09.2016
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
  • Monitored vital signs regularly to detect early warning signs of health issues, promptly reporting any changes to supervising medical staff.
  • Participated in ongoing professional development to stay current on best practices in the field of personal support work, ensuring the highest quality of care for all clients.

Retail Sales Associate

Walmart
06.2009 - 11.2011
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.

Education

No Degree - Personal Support Worker

Medix
King George Rd Brantford
11.2010

Skills

  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Organizational Skills
  • Active Listening
  • Customer Service
  • Teamwork
  • Customer Assistance
  • Customer Engagement
  • Reliability and punctuality
  • Professional Appearance
  • Store maintenance
  • FLUENT IN English
  • Display Setup

Languages

English
Elementary

Timeline

Intervenor

SENSITY Deafblind And Sensory Support Network.
10.2016 - 02.2024

PSW

Brantwood Community Services
09.2010 - 09.2016

Retail Sales Associate

Walmart
06.2009 - 11.2011

No Degree - Personal Support Worker

Medix

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Deborah Lawson