Deborah Kiapway
Hamilton,ON
Summary
Dynamic and detail-oriented professional with experience at Apple, excelling in customer service and remote troubleshooting. Proven ability to manage sensitive data with confidentiality while fostering strong customer relationships. Skilled in digital filing and document formatting, consistently achieving high customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Remote Administrative Assistant
Unity Solutions Group Inc
03.2024 - Current
- Performed digital filing, record keeping, and document formatting for internal use.
- Assisted in onboarding tasks by entering employee information and updating payroll forms.
- Handled sensitive company data with confidentiality and accuracy.
- Attended weekly Zoom check-ins, and completed task lists independently.
Waitress
West End Diner
Hamilton, ON
06.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area at all times.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Remote Technical Support Specialist
Cogeco Communications Inc.
10.2022 - 04.2023
- Offered remote troubleshooting support for the internet.
- Handled both inbound and follow-up support using ticketing platforms and internal dashboards.
- Communicated clearly with non-technical customers to guide them through diagnostics.
- Excelled in a remote work setting, with minimal supervision.
Customer Service Representative
Apple (via Transcom)
01.2021 - 09.2022
- Provided Tier 1 and Tier 2 support for Apple customers across iPhone, iPad, Mac, and iCloud.
- Resolved both technical and billing inquiries remotely, with professionalism and efficiency.
- Maintained 95% customer satisfaction while working in a high-volume, remote environment.
Education
High School Diploma -
Westdale Secondary School
Hamilton, ON06-2017
Skills
- Digital filing
- Document formatting
- Payroll administration
- Data confidentiality
- Customer relationship management
- Remote troubleshooting
Languages
English
Professional
Lingala
Professional
Affiliations
- Investing and Financial Planning
- Personal Admin Projects
Timeline
Remote Administrative Assistant
Unity Solutions Group Inc
03.2024 - Current
Waitress
West End Diner
06.2023 - Current
Remote Technical Support Specialist
Cogeco Communications Inc.
10.2022 - 04.2023
Customer Service Representative
Apple (via Transcom)
01.2021 - 09.2022
High School Diploma -
Westdale Secondary School