Deborah Johnson
Los Gatos
Overview
9
9
years of professional experience
Work History
Customer Service Representative
De Anza Water Conditioning
Campbell
09.2016 - 06.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product inquiries and service requests.
- Developed positive relationships with customers through friendly interactions.
Skills
- Customer service
- Conflict resolution
- Data entry
- Sales support
- Active listening
- Positive attitude
- Appointment scheduling
- Clerical support
- Strong teamwork
- Professional telephone demeanor
- Tactful and diplomatic
- Verbal and written communication
- Coordination
- Adaptive team player
- Multi-task management
- Data collection
- Effective communication
Accomplishments
- Successfully Competed The Kudos Training Program
- And am Kinetico Certified in the field of Kinetico System Sales
- Certification period September 29th 2023-September 2025
References
References available upon request.
Timeline
Customer Service Representative
De Anza Water Conditioning
09.2016 - 06.2025