Overview
Work History
Skills
Accomplishments
References
Timeline
Generic

Deborah Johnson

Los Gatos

Overview

9
9
years of professional experience

Work History

Customer Service Representative

De Anza Water Conditioning
Campbell
09.2016 - 06.2025
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Supported sales team members to drive growth and development.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product inquiries and service requests.
  • Developed positive relationships with customers through friendly interactions.

Skills

  • Customer service
  • Conflict resolution
  • Data entry
  • Sales support
  • Active listening
  • Positive attitude
  • Appointment scheduling
  • Clerical support
  • Strong teamwork
  • Professional telephone demeanor
  • Tactful and diplomatic
  • Verbal and written communication
  • Coordination
  • Adaptive team player
  • Multi-task management
  • Data collection
  • Effective communication

Accomplishments

  • Successfully Competed The Kudos Training Program
  • And am Kinetico Certified in the field of Kinetico System Sales
  • Certification period September 29th 2023-September 2025

References

References available upon request.

Timeline

Customer Service Representative

De Anza Water Conditioning
09.2016 - 06.2025

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Deborah Johnson