Deborah Johnson
St. Stephen,NB
Summary
Dynamic office professional with a proven track record at Vogue Optical, excelling in customer relations and appointment scheduling. Recognized for enhancing operational efficiency and maintaining confidentiality. Strong organizational skills and adept in data entry, ensuring accurate record-keeping while fostering a welcoming environment for clients. Committed to delivering exceptional service and support.
Overview
34
34
years of professional experience
Work History
Receptionist
Vogue Optical
10.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Office Manager
Atlantic Home Improvements
06.1991 - 12.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Strengthened vendor relationships through regular communication and timely coordination of services.
Education
Associate's Degree - Hotel And Restaurant Management
NBCC
Saint Andrews, NB06.1989
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Office administration
- Mail handling
- Multi-line telephone operation
- Clerical support
- Professional demeanor
- Bookkeeping
Languages
English
Professional Working
Timeline
Receptionist
Vogue Optical
10.2020 - Current
Office Manager
Atlantic Home Improvements
06.1991 - 12.2018
Associate's Degree - Hotel And Restaurant Management
NBCC
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