Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Joczys

Grimsby,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Accident Benefits Specialist

RBC Insurance & Aviva Canada
05.2004 - 02.2022
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and inputted all data into company computer system.
  • Processing of payments in accordance with policy coverage
  • Provide continuous excellent customer service
  • Ensure compliance with legislative requirements within Ontario and Atlantic provinces.
  • Assist with training new employees and existing employees on new procedures
  • Assigning new litigation matters to outside legal firms and internal litigation specialists
  • Coordinating and participating in settlement and mediation conferences
  • Handled high volume caseload while ensuring efficient and accurate decisions are made within the required timeframes

Accident Benefits Claims Administrative Assistant

RBC Insurance
01.2003 - 04.2004
  • Arranged and processed letters for all Accident Benefits adjusters to Designated Assessment Centres, health providers, plan participants and legal representatives.
  • Provided customer service to all plan participants, rehabilitation facilities, legal representatives, etc. through direct phone calls and/or queue calls.
  • Responsible for printing files for both accident benefits adjusters and bodily injury adjusters as well as unit managers.
  • Input notes efficiently and effectively in the claims systems to ensure adjusters and managers had all the correct and updated information
  • Responsible for issuing payments as instructed by adjusters and management

Payroll Clerk

RBC Royal Bank
01.2002 - 02.2003
  • Processed payroll changes for RBC Investment employees eg. terminations, new hires, transfers, salary changes, etc.
  • Calculated commissions and tax adjustments for investment advisors
  • Responded to all employee inquiries in a timely manner
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.

Financial Control Officer

RBC Royal Bank
02.1998 - 12.2001
  • Controlled suspense accounts appearing on GLUS and general ledger reconciliation reports ensuring all items are dealt with a timely manner.
  • Followed through on all outstanding items, reversing items as required including contacting clients if necessary
  • Delivered superior customer service to internal and external clients
  • Ensured risks are identified and controlled to minimize losses.

Education

Accident Benefits Claims Training -

International Insurance Institute
Toronto, ON

Medical Terminology Course -

Dr. Snihura
Mississauga, ON

Awesome Claims Customer Service Courses #1 & #2 -

International Insurance Institute
Toronto, ON

Cardinal Newman Catholic Secondary School
Stoney Creek, ON

Superior Negotiating Skills Seminar -

International Insurance Institute
Mississauga, ON

Skills

  • Interpretation of policy wording
  • Vendor management
  • Customer service excellence
  • Investigations
  • Questionable claims
  • Able to multitask and prioritize workload
  • Work well in team environments as well as independently
  • Excellent in written and verbal and communication

Timeline

Accident Benefits Specialist

RBC Insurance & Aviva Canada
05.2004 - 02.2022

Accident Benefits Claims Administrative Assistant

RBC Insurance
01.2003 - 04.2004

Payroll Clerk

RBC Royal Bank
01.2002 - 02.2003

Financial Control Officer

RBC Royal Bank
02.1998 - 12.2001

Accident Benefits Claims Training -

International Insurance Institute

Medical Terminology Course -

Dr. Snihura

Awesome Claims Customer Service Courses #1 & #2 -

International Insurance Institute

Cardinal Newman Catholic Secondary School

Superior Negotiating Skills Seminar -

International Insurance Institute

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Deborah Joczys