Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Jeanson

Woodstock,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Team Leader/Clerk

The City Of Woodstock
01.2022 - Current
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collected, arranged, and input information into database system.
  • Improved safety standards by promptly addressing potential hazards, such as wet floors, loose wiring, or broken fixtures.
  • Led a team of custodial and front desk professionals, ensuring all areas were thoroughly cleaned according to established guidelines.
  • Performed custodial duties to maintain area in clean and habitable condition.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored staff performance and provided feedback and guidance.

Daycare Owner/Operator

Deb's Childcare
02.2008 - Current
  • Ensured a safe and nurturing environment for children through regular maintenance, and adherence to safety protocols.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Improved customer retention rates by providing exceptional care services tailored to individual child needs.
  • Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
  • Continuously sought ways to improve the daycare center''s services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
  • Maintained high-quality child care standards based on developmentally appropriate practices.

Customer Service Manager

Silva Dental Lab
05.2000 - 11.2007
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Assisted in the recruitment, hiring, and training of high-quality staff to ensure exceptional customer service.
  • Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Reduced data entry errors, ensuring thorough verification of entered information against source documents.
  • Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

High School Diploma -

Woodstock Collegiate Institute
Woodstock, ON
06.2016

Dental Assistant Diploma - Dental Assisting

Fanshawe College
London, ON
05.1998

Skills

  • Overtime Management
  • Documentation and Reporting
  • Client Service
  • Mentoring

Certification

HIGH FIVE Principles of Healthy Child Development Certificate

HIGH FIVE Quest 2 Certificate

First Aid and CPR Certificate

Food Handler Certificate


Timeline

Team Leader/Clerk

The City Of Woodstock
01.2022 - Current

Daycare Owner/Operator

Deb's Childcare
02.2008 - Current

Customer Service Manager

Silva Dental Lab
05.2000 - 11.2007

High School Diploma -

Woodstock Collegiate Institute

Dental Assistant Diploma - Dental Assisting

Fanshawe College

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Deborah Jeanson