Work Preference
Summary
Overview
Work History
Skills
Languages
Timeline
Work Availability
Generic
Open To Work

Deborah Irving

Whitby,Canada

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Operations Supervisor/Customer ServiceTeam Lead/Supervisor of Operations- EcommerceOperations/Customer Service RepInventory/Production- Warehouse ManagerE-Commerce Manager/Fulfillment

Location Preference

On-SiteRemoteHybrid
Location: Whitby, Canada, CA
Open to relocation: Yes

Salary Range

$70000/yr - $100000/yr

Summary

Dynamic and results-oriented professional seeking a Supervisor/Team Lead position that leverages extensive expertise in team management and operational efficiency. Committed to fostering a collaborative work environment while driving performance improvements and achieving organizational goals. Eager to embrace new challenges and further develop skills in a fast-paced setting, contributing to team and organizational success. Proven ability to motivate teams, streamline processes, and enhance productivity through effective leadership.

Overview

27
27
years of professional experience

Work History

Operations Supervisor/Customer Service

True-Care Restoration Inc
Oshawa, ON
05.2024 - Current
  • Led health and safety committee initiatives to enhance workplace safety standards. Oversaw the development and implementation of safety training programs for staff. Championed a culture of safety by fostering open communication regarding health and safety concerns.
  • Monitored and documented near miss incidents to enhance workplace safety protocols.
  • Coordinated regular inspections and repairs for truck fleet to minimize downtime and enhance operational readiness.
  • Organized daily crew schedules to optimize workforce efficiency.
  • Collaborated with subcontractors to coordinate and schedule project tasks.
  • Managed incoming client calls, ensuring timely connection to designated personnel for effective issue resolution.
  • Managed prioritization of work demands in a high-volume environment.
  • Executed inventory verification and planning processes in shop and job sites.
  • Coordinated sourcing and ordering of materials for multiple sites, optimizing supply chain processes.
  • Executed purchase order and subcontract issuance processes for RFPs.
  • Scheduled and conducted weekly production meetings, ensuring effective communication and progress tracking among team members.
  • Reviewed and validated timesheets to maintain payroll integrity and support employee compensation.

Team Lead/Supervisor of Operations- Ecommerce

Geodis Logistics (Canada) Ltd.
Oshawa, ON
06.2021 - 05.2024
  • Organized and executed daily scheduling of full-time and temporary personnel to support operational needs.
  • Analyzed forecasted projections to calculate work volume accurately.
  • Managed team of packers, implementing checks to guarantee proper packaging and adherence to protocols.
  • Led cross-functional teams to enhance operational efficiency and streamline logistics processes.
  • Supervised value-added service department activities to ensure seamless service delivery and support.
  • Supervised picking department activities as required to maintain productivity and meet deadlines.
  • Executed wave planning for pick tickets to optimize order fulfillment efficiency.
  • Monitored and ensured accurate logging of near misses to identify potential hazards and improve safety measures in the warehouse.
  • Assessed staff performance through job observations and delivered targeted coaching on procedural execution.
  • Facilitated professional growth of staff by providing targeted coaching and mentorship.
  • Managed inventory levels to ensure availability of supplies for daily operations.
  • Managed daily attendance records and updates to ensure accurate tracking.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction initiatives.

Operations/Customer Service Rep

True-Care Restoration Inc
Oshawa, ON
09.2014 - 03.2020
  • Delivered exceptional customer service to enhance client satisfaction.
  • Collaborated with clients to establish and confirm availability and scheduling preferences.
  • Executed daily inventory verification and planning in shop and on job sites.
  • Coordinated material orders from various locations to meet operational requirements for job tasks.
  • Facilitated weekly production meetings to enhance operational efficiency.
  • Coordinated scheduling of all work orders on a daily and weekly basis to ensure operational efficiency.
  • Audited timesheets to ensure accuracy and compliance with company standards.
  • Managed incoming job tracking and prioritized placement on the unscheduled list to streamline workflow.
  • Verified all purchase receipts from crews to guarantee optimal pricing and cost-effectiveness.
  • Managed comprehensive invoice and bill entry and reconciliation processes to maintain financial integrity.
  • Assisted in organizing health and safety meetings to promote workplace safety awareness. Supported team members in identifying potential hazards and implementing safety protocols. Collaborated with colleagues to ensure compliance with health and safety regulations.

Inventory/Production- Warehouse Manager

Valuelight
Toronto, ON
09.2011 - 09.2012
  • Streamlined production scheduling and shipment processes to enhance operational efficiency.
  • Monitored and maintained accurate inventory records for all materials to support operational efficiency.
  • Directed daily activities and provided guidance to a team of 15+ direct reports.
  • Supervised shipping department's documentation processes, maintaining quality control and adherence to NAFTA requirements.
  • Optimized warehouse layout to enhance operational efficiency.
  • Researched and compiled shipping rate options to enhance decision-making for domestic and international freight.
  • Oversaw daily and monthly KPI monitoring to ensure operational efficiency.
  • Managed scheduling and verification of time sheets to ensure accurate payroll processing.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.

E-Commerce Manager/Fulfillment

The Body Shop
Vaughan, ON
10.2004 - 05.2011
  • Oversaw customer feedback analysis and resolved concerns to uphold satisfaction standards.
  • Analyzed sales trends and planned inventory requirements to optimize support for promotions and sales efforts.
  • Achieved enhanced website engagement through timely updates of promotions, images, and content i
  • Extensive communication with depart. heads to ensure continued growth
  • Analyzed market trends and consumer behavior to inform sales improvement initiatives.
  • Provided hands-on assistance to staff during high-demand times to ensure operational efficiency.
  • Implemented systematic tracking of KPIs on a daily and weekly basis to support operational goals.
  • Implemented systematic tracking of KPIs on a daily and weekly basis to support operational goals.

Inventory Manager/Estimator/Production

Hood Packaging
01.1999 - 01.2004
  • Supervise 25-30 staff to ensure full physical inventories of the entire plant are conducted in an accurate and timely fashion (monthly)
  • Supplied all estimating of all jobs, new and repeat
  • Maintain and investigate inventory spoilages, discrepancies and shortages
  • Ensure cycle counting was performed daily in all areas of RAW, WIP and FG
  • Maintained a 99.9% accuracy rate with the FG Inventory
  • Monitor and control daily inputting of production records
  • Monitor reports of obsolete inventory, percentages of spoilage, etc.
  • Monitor outside sub-contracting inventory at different locations
  • (company closed) Folding Carton Company

Skills

  • 20 years Supervisory experience
  • 15 years Customer Service
  • 20 years Inventory Management
  • 6 years Purchasing
  • 6 years Operations management
  • 6 years E-Commerce Manager/Fulfillment
  • Performance monitoring
  • Ability to handle large volumes of work, meet deadlines
  • Warehouse operations
  • Microsoft, Excel, Outlook, Red Prairie, RF Scanners, Manhattan, Connecteam, SSO
  • Safety oversight
  • Logistics oversight

Languages

English
Native or Bilingual

Timeline

Operations Supervisor/Customer Service

True-Care Restoration Inc
05.2024 - Current

Team Lead/Supervisor of Operations- Ecommerce

Geodis Logistics (Canada) Ltd.
06.2021 - 05.2024

Operations/Customer Service Rep

True-Care Restoration Inc
09.2014 - 03.2020

Inventory/Production- Warehouse Manager

Valuelight
09.2011 - 09.2012

E-Commerce Manager/Fulfillment

The Body Shop
10.2004 - 05.2011

Inventory Manager/Estimator/Production

Hood Packaging
01.1999 - 01.2004

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Deborah Irving