Deborah Hagan
Hamilton,Canada
Summary
Experienced professional with a strong background in managing diverse projects and delivering timely results. Skilled in coordinating with stakeholders and resolving complex on-site problems. Demonstrated expertise in project management and communication, ensuring high-quality outcomes. Knowledgeable and desired candidate who consistently achieves success through efficient project execution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Contractor 1:1
Trillium Support Services
04.2023 - Current
- Evaluate individual's needs and develop (with support team) short term plans to meet such needs
- Identifies social, economic, recreational, physical, vocational, and educational services in the community
- Assist individuals to function independently in their own home and in the community
- Recognizes, analyzes, and responds to potential emergency situations such as individual's aggressive behavior or medical emergency to ensure no harm comes to the individual
- Performs delegated tasks as directed by professionals, such as administering medication to individuals in accordance with doctor's instruction, within established policies and individual care plans.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
Program Manager, Residential Program
Restorations Second Stage Homes
04.2022 - 04.2023
- Created project plan that outlined tasks, timelines, and resources required to open and operate Residential program
- Budget development, Policy and Procedure development, analysis, reporting, and oversight of Residential program
- Provided crisis intervention, support and psych-educational groups using trauma informed lens to support individuals living in the home
- Provide intensive Case Management to individuals in the home working towards transitioning into independent living
- Devised and presented business plans and forecasts to board of directors
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
Program Manager
Salvation Army Broadview
06.2019 - 06.2022
- Assisted in developing procedures and training materials for staff involved with individuals presenting with complex behaviors for purpose of enhancing skill set of staff working in environment
- Assisted in developing interventions, functional behavior assessments and behavior plans for purpose of providing safe environment, as well as providing teachable social skills to individuals
- Conducted Quality Assurance and performance reviews of programs to ensure adherence to Ministry of Children, Community and Social Services legislation
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for up to 30 employees and provided feedback on methods for reaching those milestones.
Director of Specialized Residential Care
Wesley Urban Ministries
05.2017 - 08.2019
- Overseen all operations and Clinical supports of Specialized Residential Programs - Senior Transitional Care (Dementia Responsive Behaviors), Managed Alcohol Program, and Dual Diagnoses Program for Adults
- Offered clinical support to Intensive Case Manager's in Housing First Program
- Built and fostered partnerships with key business partners and clients such as DSO, MCCS, LHIN
- Have synthesized information relating to capital programs, analyzed the impact of new issues and identified potentially contentious issues
- Developed and lead the development of strategies/proposals for new program
- Planned and budgeted accurately to provide agency programs with resources needed to operate smoothly
- Ensured that ministry funding and technical and program requirements were effectively incorporated into project planning and implementation
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Assisted in recruiting, hiring and training of team members.
Program Supervisor
Community Living Toronto
04.2014 - 04.2017
- Developed appropriate behavioral treatment and rehabilitation/recovery plans for individuals living within residential homes who have been diagnosed with, Autism, dual diagnosis, concurrent disorder, FASD, Downs Syndrome
- Provided education on intervention for responsive/expressive behaviors
- Supported families and provided advocacy for individual's treatment needs, to ensure more integrated model of residents and families into directing care
- Monitoring expenditures against budgets and take required actions to ensure viability
- Provided analytical and problem-solving skills to manage sensitive human resources issues that may have labor relation, legal and/or policy implications and recommend effective solutions
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Provided ongoing direction and leadership for program operations.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Utilized grant writing skills to secure additional program funding.
Education
Social Work
Mcmaster University
Hamilton, NoneChild And Youth Worker - Child Development
Mohawk College of Applied Arts And Technology
Hamilton, None02.1999
Skills
- Contract management
- Conflict resolution
- Data analysis
- Team collaboration
- Risk assessment
- Strategic planning
- Workforce management
Languages
English
Full Professional
Accomplishments
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
Certification
- First Aid Certification
- Name of Certification Issuing Organization Year Month
- CPR/AED Certification
Timeline
Contractor 1:1
Trillium Support Services
04.2023 - Current
Program Manager, Residential Program
Restorations Second Stage Homes
04.2022 - 04.2023
Program Manager
Salvation Army Broadview
06.2019 - 06.2022
Director of Specialized Residential Care
Wesley Urban Ministries
05.2017 - 08.2019
Program Supervisor
Community Living Toronto
04.2014 - 04.2017
Social Work
Mcmaster University
Child And Youth Worker - Child Development
Mohawk College of Applied Arts And Technology
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