Summary
Overview
Work History
Education
Skills
Certification
Languages
Gardening, kayaking, camping, cooking, board/card games.
Timeline
Generic

Deborah Graham

Prince George,Canada

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Residential Painter

Showcase by Design
06.2009 - 02.2024
  • From 2011-2014 & August 2022-February 2024 also
  • All aspects of preparation and completion of painting interior and exterior residential houses and businesses
  • Organization of tools and supplies

Automotive Service Advisor

Pro Central Automotive
09.2016 - 03.2022
  • Confirmed appointments, communicated with clients, and updated clients information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive f
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Server/Bartender

White Spot & Dream Cafe
05.1994 - 09.1999
  • Customer Service, manage multiple priorities, Shift supervisor
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High school diploma -

South Peace Secondary School
Dawson Creek, BC
06.1988

Skills

  • Reliability and punctuality
  • Problem-solving
  • Detail oriented
  • Adherence to safety
  • Strong work ethic
  • Self-directed and motivated
  • Clean driving record
  • Power and hand tools
  • Customer Service
  • Data collection
  • Product knowledge
  • Documentation
  • Follow-up skills
  • Payroll administration
  • Multitasking Abilities
  • Adaptability and flexibility
  • Office management
  • Administrative procedures
  • Time management abilities
  • Microsoft office

Certification

Veterinary Assistant Online Course completed 11/01/22.

Languages

English
Native or Bilingual

Gardening, kayaking, camping, cooking, board/card games.

I grew up doing most of these activities. Enjoy interacting and having fun with family and friends.

Timeline

Automotive Service Advisor

Pro Central Automotive
09.2016 - 03.2022

Residential Painter

Showcase by Design
06.2009 - 02.2024

Server/Bartender

White Spot & Dream Cafe
05.1994 - 09.1999

High school diploma -

South Peace Secondary School

Similar Profiles

CREATE PROFILE
Deborah Graham