DEBORAH GIESBRECHT
North Vancouver,BC
Summary
Enthusiastic Certified Dental Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of cbCT, digital impressions and training in Implant Surgical Assisting. Skilled in problem solving and critical thinking in clinical settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. History of successfully managing multiple projects simultaneously resulting in financial expectations and goals met or exceeded. Possess excellent communication skills coupled with an innate ability to make everything come together in a seamless manner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CLINICAL MANAGER/CERTIFIED DENTAL ASSISTANT
Imperio Dental Group
11.2021 - 01.2023
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Oversaw day-to-day clinical activities by establishing goals, objectives, standards of performance and policies and procedures when supervising 7 employees.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Perform all Certified Dental Assistant II with Ortho module duties.
- Proficient knowledge of Dental software Management.
- Extensive knowledge of all Radiographic Systems.
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
- Developed, implemented, revised and evaluated policies and procedures
CERTIFED DENTAL ASSISTANT II WITH ORTHO MODULE
Eaglecreek Dental
03.2020 - 11.2021
- Perform all Certified Dental Assistant II with Ortho module duties.
- Proficient knowledge of Dental software Management.
- Extensive knowledge of all Radiographic Systems.
- Demonstrated leadership by making improvements to work processes and helping to train others
- Recognized by management for providing exceptional customer service
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Prioritized and organized tasks to efficiently accomplish service goals
EXTERNAL SALES REPRESENTATIVE
Maxill Inc
03.2018 - 06.2018
- Achieve sales targets for new business sales and existing customer growth.
- Maintain existing customer base while introducing new products and services.
- Market full line of Maxill products, services and supplies in small radius designated territory.
- Provide existing account coverage and development of new accounts and prospects through cold-calling and on-going prospecting.
- Timely follow-up of leads generated through various marketing actions.
- Participate in local and national trade shows.
- Met Maxill’s Customer Satisfaction goals by assisting to resolve any customer service issues.
- Increase market share by on-going coverage of all accounts.
- Identify, engage and coordinate necessary Maxill resources supporting account.
OFFICE MANAGER/SURGICAL CERTIFIED DENTAL ASSISTANT II
Hollyburn Centre for Periodontics and Implants
06.2012 - 04.2018
- Responsible for all aspects of production and profit, and business financial activity
- Organize and coordinate travel arrangements for team
- Manage budget for vendors
- Market office to prospective referrers
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Trained 8 employees on best practices and protocol while managing teams to maintain optimal productivity
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock
- Solicited vendor quotes to determine optimal material purchase pricing
- Generated financial reports for management review
- Planned and executed successful corporate meetings, lunches and special events for groups of up to 25
- Supervised Dental office with 8 employees, consistently cultivating productive and positive work atmosphere
- Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
Education
Certificate - Adult Education
Canadian College Of Educators
Vancouver, BC06.2021
Diploma - Human Resources Management
Ashton College
Vancouver, BC2018
Expanded Functions Orthodontic Certificate -
CDI College
Burnaby, BC2007
Certified Dental Assistant II Certificate -
CDI College
Burnaby, BC05.2005
Certificate - Business Administration
Trend College
New Westminster, BC06.1992
Skills
- Customer service
- Training
- Communication
- Education
- Team lead
- Patience
- Preparedness
- Marketing
- Sales
- Registered Dental Assistant
- Working with teammates
- Patient Care
- Case Management
- Patient Health Education
- Onboarding and Coaching
- Appointment Scheduling
Accomplishments
- HR Management – recruited, trained and motivated staff ensuing successful transitions and opportunities for professional growth and common understanding of objectives
- Developed and implemented performance time management systems and protocols
- Proficient knowledge of Payworks, MS Word, Excel, Dental software management, dental radiographic systems
- Responsible for all Certified Dental Assistant II duties
- Ordering supplies from vendors
Certification
Diploma in Human Resources
Certified Dental Assistant Level II
Dental Orthodontic Expanded Function
Standard First Aid and CPR Certificate
Dental Treatment Coordinator Certificate
Certificate in Business Administration
Timeline
CLINICAL MANAGER/CERTIFIED DENTAL ASSISTANT
Imperio Dental Group
11.2021 - 01.2023
CERTIFED DENTAL ASSISTANT II WITH ORTHO MODULE
Eaglecreek Dental
03.2020 - 11.2021
EXTERNAL SALES REPRESENTATIVE
Maxill Inc
03.2018 - 06.2018
OFFICE MANAGER/SURGICAL CERTIFIED DENTAL ASSISTANT II
Hollyburn Centre for Periodontics and Implants
06.2012 - 04.2018
Certificate - Adult Education
Canadian College Of Educators
Diploma - Human Resources Management
Ashton College
Expanded Functions Orthodontic Certificate -
CDI College
Certified Dental Assistant II Certificate -
CDI College
Certificate - Business Administration
Trend College
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