Deborah Gaju
Ottawa,ON
Summary
Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Atelka
02.2020 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
KFC Restaurant
10.2022 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Social Services Worker
Notre Dame De La Providence
01.2018 - 12.2019
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Built trust within diverse communities through culturally sensitive outreach efforts aimed at promoting awareness of available services.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
Education
High School Diploma -
05.2023
- Recipient of Sociology, 2023
- Member of BUSINESS CLUB, 2021 to 2023
- Head leader, Literature Club , 2O22-2023
Skills
- Verbal and written communication skills
- Compassionate communication
- Supportive Companionship
- Translating
- Customer care
- Computer Literacy
Languages
English
Full Professional
Kinyarwanda
Native or Bilingual
French
Professional Working
Timeline
Customer Service Cashier - KFC Restaurant
10.2022 - 04.2023
Customer Service Representative - Atelka
02.2020 - 02.2023
Social Services Worker - Notre Dame De La Providence
01.2018 - 12.2019
NU Vision - High School Diploma,
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