Deborah Fuentes

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Concierge Veterinary Nurse

• Delivered personalized, high-quality veterinary nursing care in clients’ homes, ensuring patient comfort and minimizing stress in non-clinical environments.
• Assisted veterinarians during in-home exams, procedures, and diagnostics, maintaining sterile technique and professional conduct in varied settings.
• Built strong client relationships through empathetic communication, education, and consistent follow-up care, enhancing client retention and satisfaction.
• Administered medications, vaccines, fluid therapy, and other treatments under veterinary direction, adapting protocols to home care situations.
• Maintained accurate and thorough medical records using cloud-based software ezyVet and ensured compliance with veterinary practice standards.
• Collaborated with hospital teams to coordinate laboratory submissions, imaging referrals, and follow-up treatments for concierge patients.
• Educated pet owners on post-treatment care, chronic condition management, and preventive healthcare tailored to home environments.

• Monitored patient vitals (HR, RR, SpO₂, BP, temperature) under anesthesia, ensuring stable parameters and immediate response to any complications.
• Handled post-operative recovery monitoring, extubation, warming, and documentation, ensuring patient comfort and safe anesthetic recovery.
• Maintained detailed surgical records and logs, including anesthesia monitoring sheets and controlled drug usage, ensuring legal and medical accuracy.
• Supported pain management protocols by administering analgesics and maintaining accurate logs per veterinary instruction.
• Collaborated with veterinarians, RVTs, and support staff to ensure efficient surgical workflow and patient safety across multiple procedures per day.
• Educated clients on post-operative care, suture management, medication administration, and signs of complications during discharge.
• Delivered compassionate, round-the-clock care to hospitalized patients by closely monitoring vital signs, administering medications, and providing comfort measures to support recovery and reduce stress.
• Accurately filled and labeled prescriptions for a wide range of medications, ensuring proper dosages, clear client instructions, and compliance with veterinary protocols and pharmacy regulations.

• Led the successful launch of a new veterinary clinic, overseeing operations from initial setup to full functionality, and grew the client base through strategic outreach, exceptional service, and community engagement.
• Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
• Ensured timely completion of administrative tasks.
• Managed resource allocation effectively, ensuring adequate staffing levels in all departments during peak hours.
• Promoted a culture of continuous learning among employees through professional development opportunities such as workshops or conferences.
• Oversaw daily hospital operations, including scheduling, client services, and interdepartmental coordination to ensure a smooth, efficient workflow.
• Served as the point of contact for escalated client concerns, resolving issues with empathy and professionalism to maintain high client satisfaction.
• Collaborated with leadership to implement policy updates, efficiency improvements, and team-building initiatives.
• Managed cross-training and coverage plans between departments to reduce workflow
• Monitored hospital metrics
• Helped coordinate onboarding and training for new staff members across departments, ensuring consistency with hospital standards and culture.
• Facilitated staff communication through team meetings, digital platforms, and one-on-one check-ins to promote a unified, high-performing team.
• Supervised and supported a team of veterinary technicians and assistants, fostering a collaborative environment and ensuring high standards of patient care.
• Trained new hires and provided ongoing mentorship, skills assessments, and CE opportunities to elevate team performance and clinical confidence.
• Developed and enforced protocols for anesthesia, surgical prep, nursing care, and safety, ensuring compliance with AAHA or state veterinary board standards.
• Acted as a liaison between the veterinary team and support staff to improve communication, resolve conflicts, and streamline daily operations.
• Created and managed technician schedules, ensuring proper staffing levels during peak hours and emergency cases.
• Conducted performance reviews, set goals, and implemented corrective actions or coaching to promote accountability and professional growth.
• Assisted with budgeting and ordering of medical supplies, helping to reduce waste and manage inventory effectively.
• Led team huddles and contributed to leadership meetings to support hospital-wide initiatives and improve patient outcomes.