Deborah Friesen
St. Thomas,ON
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Breakfast Attendant
Best Western Stoneridge Inn
06.2023 - Current
- Displayed strong attention to detail when setting up buffet stations or cleaning dining area after service.
- Adhered to hotel brand standards when preparing meals and maintaining appearance of dining area.
- Contributed to positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
Guest Service Agent
Best Western Stoneridge Inn
06.2023 - Current
- Handled cash transactions accurately, balancing daily reports at end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Hotel Housekeeper
Best Western Stoneridge Inn
06.2023 - Current
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Washed and folded towels and linens to properly stock guest rooms.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Streamlined linen inventory management, ensuring adequate supply for daily operations without overstock.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
Bookkeeper
Silver Peak Accounting
02.2018 - 05.2023
- Established QuickBooks accounting system to reflect accurate financial records.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Maintained compliance with tax laws, ensuring timely filing of all required documents.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and money logs.
Education
Some College (No Degree) - other
Providence College
Otterburne, MBSkills
- Cleanliness standards
- Guest communication
- Complaint Handling
- Data entry proficiency
- Administrative Skills
- Team player mentality
- Hospitality services
- Reservation Management
- Hospitality best practices
- Cleaning and sanitizing
- Proficient in Visual Matrix
- Accounting and bookkeeping
- Quickbooks
Certification
- First Aid Certificate
- Food Safety Certificate
- Food Service worker certificate
- Housekeeping room attendant certification
- Moving Patients Safety Principles (MPSP) training
- Safe Food Handling certificate
- Workplace Hazardous Materials Information System (WHMIS) Certificate
- H&R Block Tax Preparer Certification
Timeline
Breakfast Attendant
Best Western Stoneridge Inn
06.2023 - Current
Guest Service Agent
Best Western Stoneridge Inn
06.2023 - Current
Hotel Housekeeper
Best Western Stoneridge Inn
06.2023 - Current
Bookkeeper
Silver Peak Accounting
02.2018 - 05.2023
Some College (No Degree) - other
Providence College
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