Deborah Fersht
Toronto,ON
Overview
28
28
years of professional experience
Work History
Transcriber
Ministry of the Attorney General
01.2013 - Current
- Transcribed confidential police interviews for the OIPRD from audio files
Order Processor
Holt Renfrew
01.2013 - Current
- Collaborated with team of buyers to order inventory for two new retail HR2 stores
- Keyboarded product data accurately into order spreadsheets using Excel, PEN database
Transcriber
Workplace, Safety, and Insurance Board
01.2013 - Current
- Transcribed verbatim witness statements, cautioned statements from digital recordings
- Proofread for grammar, spelling, punctuation, sentence structure, format, accents
- Produced excellent quality transcripts for Investigative Team using Lotus Notes
- Initiated and completed file room organization project for offsite storage
Caregiver
01.2020 - 08.2024
- Assisted elderly parents with activities of daily living
- Prepared meals, monitored medication, made medical appointments
- Communicated effectively using empathy and compassion
- Supported patients with mobility issues with exercises
- Provided emotional support, helping reduce elderly isolation, which ultimately benefited their psychological and physical well-being
Cashier/Customer Service
Canadian Tire
10.2013 - 09.2019
- Company Overview: Toronto’s flagship store
- Efficiently provided high level point of sales at Toronto’s flagship store
- Successfully dealt with challenging situations, conflict resolution in a professional manner
- Alerted management to security issues with discretion
- Provided a positive experience for customers by being thorough, accurate, friendly and fast
- Assisted as Auto Service Cashier during high-demand times
- Responded to auto customer inquiries over the phone and in person to identify needs
- Operated computerized work order system (Co-Star) to look up parts, create service orders
- Employee of the Month September 2017
- Toronto’s flagship store
Test Scorer, EQAO
01.2013 - 01.2015
- Scored Grade 10 Ontario Secondary School Literacy Test
Proofreader/Transcriber
E-decree
01.2011 - 01.2012
- Formatted Discoveries, Examinations under Oath, verbatim interviews
- Produced 150 pages per day of transcription
- Produced 500 – 800 pages per day, proofreading
- Edited, corrected grammar, spelling, punctuation
Buying Business Associate
Sears Canada
01.2006 - 01.2009
- Processed purchase orders for buyer, ran reports, backup for catalogue ordering
- Updated electronic inventory worksheets, updated open to buy spreadsheets in Excel
- Initiated and expanded samples tracking system for lab reports
- Created and maintained weekly price point chart
- Ordered samples for marketing, catalogue layouts from vendors in Montreal and Toronto
- Liaised with marketing department to provide weekly print advertising samples
- Promoted to Denim Department BBA
Word Processing Operator
State Farm Insurance
01.1997 - 01.2006
- Produced accurate and timely claims-related transcriptions meeting goals
- Set up disaster victim claims in Catastrophe Call Centre during Hurricane Katrina
- Served as Life Service Assistant for employee leave, processed beneficiary changes, researched client information, mailroom duties
- Winner of the Diversity and Inclusion contest, United Way Representative
Education
Customer Service and Cashier Training Workshop -
The Retail Source
OTL Certificate -
Insurance Institute of Toronto
Desktop Publishing Certificate -
George Brown College
Bachelor of Arts Honours Diploma -
University of Toronto
START Customer Care Program Certificate -
ACCES Employment
Toronto, ON01.2024
Customer Service Excellence Certificate -
Ontario Tourism Education Corporation
01.2024
Canadian Workplace Essentials -
Ontario Tourism Education Corporation
01.2024
Skills
- Customer service
- Transcription
- MSOffice
Languages
English
Native or Bilingual
Timeline
Caregiver
01.2020 - 08.2024
Cashier/Customer Service
Canadian Tire
10.2013 - 09.2019
Transcriber
Ministry of the Attorney General
01.2013 - Current
Order Processor
Holt Renfrew
01.2013 - Current
Transcriber
Workplace, Safety, and Insurance Board
01.2013 - Current
Test Scorer, EQAO
01.2013 - 01.2015
Proofreader/Transcriber
E-decree
01.2011 - 01.2012
Buying Business Associate
Sears Canada
01.2006 - 01.2009
Word Processing Operator
State Farm Insurance
01.1997 - 01.2006
Customer Service and Cashier Training Workshop -
The Retail Source
OTL Certificate -
Insurance Institute of Toronto
Desktop Publishing Certificate -
George Brown College
Bachelor of Arts Honours Diploma -
University of Toronto
START Customer Care Program Certificate -
ACCES Employment
Customer Service Excellence Certificate -
Ontario Tourism Education Corporation
Canadian Workplace Essentials -
Ontario Tourism Education Corporation