Deborah Falade
Regina,SK
Summary
Dynamic professional with a proven track record at Salvation Army Thrift Store, excelling in customer engagement and problem-solving. Expert in POS software and renowned for enhancing team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating exceptional customer service and computing skills.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Salvation Army Thrift Store
2023.06 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Office Intern
Department of Justice Studies, U of Regina
2024.01 - 2024.04
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Supported senior management with scheduling appointments, creating agendas, and taking notes during meetings.
- Performed research for department staff and compiled weekly reports of office supplies inventory for ordering purposes.
- Proofread and designed documents such as memos, event flyers, and presentations before they were sent out.
- Assisted in organizing meetings and events, such as department meet-and-greet, department poster-presentations, and biannual departmental meetings.
Cook Supervisor
A&W® Restaurants
2021.10 - 2023.05
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
Education
Bachelor Of Human Justice - Human Justice
University of Regina
Regina, SKHigh School Diploma -
Queen’s College
Lagos, Nigeria 07.2019
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Customer Engagement
- Phone Etiquette
- POS Software
- Computing Skills
- FLUENT IN ENGLISH
Languages
English
Full Professional
Timeline
Office Intern
Department of Justice Studies, U of Regina
2024.01 - 2024.04
Retail Sales Associate
Salvation Army Thrift Store
2023.06 - Current
Cook Supervisor
A&W® Restaurants
2021.10 - 2023.05
Bachelor Of Human Justice - Human Justice
University of Regina
High School Diploma -
Queen’s College
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