Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Deborah Dempsey

Deborah Dempsey

South Bruce Peninsula,ON

Summary

Dynamic leader with a proven track record at Pharmasave Pharmacy, adept in customer service and inventory control. Excelled in enhancing customer loyalty and expanding sales through strategic planning and effective team leadership. Skilled in social media marketing and employee motivation, achieving significant improvements in customer engagement and operational efficiency.

Overview

2020
2020
years of professional experience
1
1
Certification

Work History

Front Shop Manager

Pharmasave Pharmacy
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
  • Launched successful online store, expanding customer base and increasing sales.
  • Managed inventory levels, ensuring optimal stock at all times for customer needs.
  • Developed loyalty program that significantly increased repeat business.
  • Resolved customer complaints with effective solutions, maintaining positive store reputation.

Fitness Manager

Self Employed Web
07.2009 - 05.2019
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
  • Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
  • Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
  • Managed a team of personal trainers, ensuring high-quality instruction and customer satisfaction.
  • Collaborated with other departments to create holistic wellness offerings for members, including nutrition counseling and group exercise classes.
  • Ensured financial stability by managing budgets effectively, monitoring expenses closely while prioritizing necessary investments in staff development or equipment upgrades.
  • Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
  • Organized special events such as charity runs and fitness challenges, increasing community engagement and brand visibility.
  • Evaluated existing equipment and made recommendations regarding new purchases or repairs.
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Established partnerships with local businesses to offer exclusive discounts or services for gym members.
  • Maintained clean and safe facilities by enforcing strict health guidelines, reducing injury rates among clients.
  • Assisted in the development of an online platform for clients to easily book appointments, access workout plans, and track progress.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Recruited talented professionals to join the team of trainers through strategic networking efforts at industry events.
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
  • Championed an inclusive atmosphere within the gym environment that encouraged diversity among both staff members and clientele.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Coordinated educational seminars on topics such as injury prevention or sports-specific training techniques.
  • Participated in continuing education opportunities to stay current on industry trends and best practices.
  • Boosted staff performance with regular reviews and targeted development plans, aligning with overall business goals.
  • Developed comprehensive onboarding program for new members, ensuring welcoming and informative introduction to gym.
  • Oversaw gym renovations, selecting equipment and design elements to create inviting and functional space.
  • Improved operational efficiency, conducting audits and identifying opportunities for cost reduction.
  • Coordinated community events, positioning gym as health and wellness hub within local area.
  • Increased membership retention by developing and implementing targeted fitness programs tailored to diverse client needs.
  • Cultivated positive gym environment, addressing member concerns promptly and maintaining high standards of cleanliness.
  • Developed marketing materials and social media content, increasing brand visibility and attracting new members.
  • Implemented flexible scheduling system for personal trainers, optimizing resource allocation and member satisfaction.
  • Negotiated with vendors for equipment purchases, securing favorable terms and ensuring availability of modern fitness tools.
  • Fostered culture of health and wellness, leading by example and encouraging staff to adopt healthy lifestyles.
  • Streamlined administrative processes, significantly reducing time spent on scheduling and member inquiries.
  • Conducted comprehensive training sessions for staff, enhancing overall service quality and operational efficiency.
  • Improved client satisfaction, actively seeking and incorporating feedback into service improvements.
  • Enhanced safety protocols, conducting regular equipment checks and updating emergency response procedures.
  • Expanded service offerings by introducing wellness seminars and nutrition counseling, addressing holistic health needs.
  • Implemented efficient scheduling processes for staff and clients, maximizing facility usage and revenue generation.
  • Analyzed member usage data to inform strategic decisions, tailoring offerings to peak usage times and preferences.
  • Initiated partnerships with local businesses to promote gym, expanding market reach and community engagement.
  • Led team meetings to align on goals and strategies, boosting morale and fostering sense of unity among staff.
  • Elevated gym atmosphere with introduction of innovative fitness challenges, fostering motivated community.
  • Led group training sessions focused on functional movement patterns, improving participants'' overall strength and mobility levels.
  • Demonstrated safe and correct forms for each exercise and piece of equipment.
  • Met or exceeded monthly revenue and training goals.
  • Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
  • Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
  • Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
  • Provided individualized fitness assessments, program designs and nutrition counseling services.
  • Coordinated marketing efforts to promote fitness and wellness programs.
  • Monitored and evaluated program performance to determine value and quality.
  • Helped clients set and achieve health and wellness goals.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.

Fitness Coach

True Star for Women
05.2004 - 02.2009
  • Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
  • Developed strong member relationships with caring and collaborative approach.
  • Provided coaching about healthy lifestyle strategies.
  • Instructed on proper use of equipment for safety of all members.
  • Facilitated ongoing communication between trainers, staff, and management to maintain a cohesive team environment focused on delivering quality service.
  • Offered guidance on injury prevention measures during workouts, minimizing downtime due to physical setbacks or strains.
  • Modified workout plans according to fitness levels and medical considerations.
  • Stayed up-to-date on industry trends and techniques, continually refining personal training skills for maximum results.
  • Assisted with gym marketing efforts to attract new members and expand the facility''s reach within the community.
  • Led by example through maintaining personal fitness levels and adhering to professional standards of conduct within the gym environment.
  • Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
  • Improved class participation by developing programs to meet needs relevant to age and activity levels.
  • Managed scheduling of personal training sessions, accommodating changes when necessary to ensure client satisfaction.
  • Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
  • Maintained a clean and organized training environment, ensuring optimal conditions for client workouts.
  • Oversaw fitness areas with practiced eye for safety or training issues.
  • Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
  • Improved client fitness levels by designing and implementing personalized workout plans tailored to individual needs.
  • Advised clients on proper nutrition strategies to complement their exercise routines for best results.
  • Delivered high-quality group fitness classes, ensuring a safe and enjoyable experience for all participants.
  • Boosted overall gym membership retention rates through consistent follow-up and exceptional client support.
  • Identified areas of improvement within the facility''s equipment and layout, suggesting updates to enhance the client experience.
  • Enhanced client motivation by setting achievable goals and providing regular progress updates throughout their programs.
  • Conducted comprehensive fitness assessments, enabling the creation of targeted fitness plans for each client.
  • Provided ongoing support for clients, addressing concerns and adjusting training plans as needed for continued success.
  • Designed innovative fitness plans to keep clients engaged.
  • Stayed current with CPR and first aid certification to provide emergency response in case of injury.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Kept accurate and updated client records to track progress and provide follow-up.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Collaborated with clients to identify potential barriers to achieving fitness goals.
  • Adapted instruction to accommodate special needs, disabilities and physical limitations.
  • Maintained clean and organized workout environment to enhance overall fitness experience.
  • Provided clients with nutrition and lifestyle advice to support overall health and wellness.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
  • Collaborated with other fitness professionals to develop and implement new programs.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Used music to motivate and energize classes.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Demonstrated proper form and technique to prevent injury.
  • Promoted fitness classes to boost gym attendance.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Assisted with marketing and promoting of classes and services.
  • Counseled participants on nutrition to help reach fitness goals.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Set up and broke down equipment before and after classes.
  • Promoted safe and inclusive environment for club clients and members.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Led aerobics, yoga, core strength and kickboxing classes.
  • Developed and implemented fitness assessment system to evaluate progress of participants.
  • Created comprehensive fitness programs tailored to needs and goals of each individual.
  • Provided emergency first aid and CPR as needed.
  • Utilized effective record-keeping system for tracking customer information.

Education

Tourism And Hospitality

Georgian College of Applied Arts And Technology
Barrie, None

Fitness -

CANFITPRO
08.1999

OSCVI
Owen Sound
10.1983

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Employee motivation
  • Employee scheduling
  • Customer engagement
  • Task delegation
  • Merchandise planning
  • Store operations
  • Policy enforcement
  • Sales promotions
  • POS systems
  • Visual merchandising
  • Consultative sales
  • Store layout
  • Tax and payroll
  • Social media marketing
  • Budgeting and finance
  • Brand representation
  • Recruitment and hiring
  • Hiring management
  • Team leadership
  • Decision-making
  • Effective leader
  • Operations management
  • Teamwork and collaboration
  • Strategic planning
  • Training management
  • Staff management
  • Relationship building
  • Delegating work
  • Staff scheduling
  • Staff hiring
  • Quality assurance
  • Customer relations
  • Marketing strategies
  • Data management
  • Budget control
  • Goal setting
  • Sales tracking
  • Cost control
  • Recruitment
  • Inventory control
  • Schedule management
  • Performance evaluations
  • Customer retention
  • Scheduling
  • Management team building
  • Customer service management
  • Staff training/development
  • Performance improvements
  • Assignment delegation
  • Performance improvement
  • Employee reviews
  • Performance evaluation and monitoring
  • Process improvements
  • Cost analysis and savings
  • Hiring and onboarding
  • Operations oversight
  • Staff development
  • Employee relations
  • Employee development
  • Administrative management
  • Calendar management
  • Finance and accounting oversight
  • Sound judgment
  • Business leadership
  • Financial management
  • Product promotion
  • Delegation
  • Product development
  • Business development
  • Inventory tracking and management
  • Business marketing
  • Supplier monitoring
  • Purchasing and planning
  • Department oversight
  • Direct sales
  • Client account management
  • Payroll administration and timekeeping

Languages

English
Elementary

Certification

Fitness Instructor/ Personal Trainer

Nutritionist

Osteoporosis Bone Fit

Yoga

Certified Physiology and Sciene Assessment

Timeline

Fitness Manager

Self Employed Web
07.2009 - 05.2019

Fitness Coach

True Star for Women
05.2004 - 02.2009

Front Shop Manager

Pharmasave Pharmacy

Tourism And Hospitality

Georgian College of Applied Arts And Technology

Fitness -

CANFITPRO

OSCVI

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Deborah Dempsey