Deborah DelFabbro
Sheguiandah,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
27
27
years of professional experience
Work History
Parking/Access Controller
Europro Kitchener LP
Kitchener, ON
05.2017 - 01.2025
- Managed multiple requests simultaneously while maintaining a high level of accuracy and attention to detail, ensuring timely completion of tasks.
- Maintained up-to-date knowledge of current trends in access control technology, enabling informed recommendations for system upgrades or improvements.
- Facilitated seamless transitions during personnel changes by promptly updating access permissions and deactivating badges for departing employees.
- Regularly audited employee badge records to ensure accuracy in permissions granted, effectively preventing unauthorized entry into restricted areas.
- Reduced unauthorized entries by diligently monitoring access control systems and conducting regular audits.
- Enhanced security measures by implementing strict access control protocols and procedures.
- Collaborated with security team to develop and maintain comprehensive access control policies, contributing to a safer working environment.
- Expedited employee onboarding process by creating efficient workflows for badge creation and distribution.
- Supported investigations into potential security incidents by providing detailed reports on relevant access data when required.
- Assisted in the implementation of an upgraded access control system, resulting in improved security capabilities.
- Developed strong relationships with various departments to facilitate timely resolution of any issues related to building access or permissions changes.
- Coordinated with facilities management to ensure proper functioning of all access control devices, keeping the workplace secure at all times.
- Provided excellent customer service to both internal and external clients while managing their access requests, ensuring a positive experience for all parties involved.
Parking Manager
SP Plus Parking
Kitchener, ON
08.2009 - 04.2017
- Improved parking efficiency by implementing new management systems and technology.
- Conducted regular audits on revenue collections to ensure accuracy, preventing potential financial discrepancies.
- Increased revenue by identifying underutilized spaces and creating marketing strategies to attract new customers.
- Collaborated with city officials to ensure compliance with local regulations and streamline permit processes.
- Directed enforcement efforts, resulting in increased compliance with posted regulations and reduced instances of ticket disputes.
- Successfully managed multiple locations simultaneously while maintaining consistent quality across all facilities.
- Reduced customer complaints by proactively addressing concerns and enhancing communication with staff.
- Achieved budgetary goals through careful financial planning and monitoring of expenses throughout the fiscal year.
- Established strong relationships with local businesses to increase awareness of available parking options for their clientele.
- Analyzed data to identify trends, optimize space usage, and improve overall efficiency in the parking facility.
- Implemented cost-saving measures through energy-efficient upgrades, reducing operating expenses significantly.
- Managed daily operations, ensuring smooth workflow and timely resolution of any issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Team Leader
Resolve Corporation
Orangeville, ON
06.2008 - 07.2009
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Front End Manager
Zehrs Markets
Bolton, ON
01.2008 - 06.2008
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 18 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained strong customer relations and effective customer service standards.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Evaluated employee performance and made recommendations for improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
Trainer/Audit
Zehrs Markets
Cambridge, ON
01.2002 - 06.2008
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Provided coaching and mentoring to employees.
- Trained and mentored 75 new personnel hired to fulfill various roles.
Cashier/Cash Office Clerk
Zehrs Markets
Fergus, ON
05.1998 - 12.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Grand River Collegiate
Kitchener, ON06-1994
Skills
- Policy enforcement
- Theft prevention
- Safety inspections
- Site access control
- Safety reviews
- Customer service
- Time management
- Attention to detail
- Multitasking
- Team player
- Problem-solving
- Honest and dependable
Languages
English
Timeline
Parking/Access Controller
Europro Kitchener LP
05.2017 - 01.2025
Parking Manager
SP Plus Parking
08.2009 - 04.2017
Team Leader
Resolve Corporation
06.2008 - 07.2009
Front End Manager
Zehrs Markets
01.2008 - 06.2008
Trainer/Audit
Zehrs Markets
01.2002 - 06.2008
Cashier/Cash Office Clerk
Zehrs Markets
05.1998 - 12.2001
High School Diploma -
Grand River Collegiate