Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deborah Cox

Union City,NJ

Summary

Versatile Assistant Property Coordinator effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.

Overview

11
11
years of professional experience

Work History

Property Management Coordinator

Hudson Club
West New York, NJ
01.2015 - 01.2024
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Interacted with potential renters during showings providing information about the property features.
  • Participated in community events promoting the rental properties available at the location.
  • Organized periodic tenant appreciation activities such as barbecues or holiday parties.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Coordinated with tenants and third parties to address maintenance and facility needs.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Kept records of correspondence with residents and tenants.
  • Updated tenant and unit information to keep current in housing database.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Checked common areas regularly to keep neat, clean and free of debris.

Client Service Coordinator

Trusty Tails Pet Service
Hoboken, NJ
05.2013 - 10.2015
  • Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
  • Developed strong relationships with clients through regular contact and follow-up communication.
  • Developed comprehensive training programs for new employees in the dog walking/animal care service.
  • Monitored incoming emails from clients and responded accordingly within 24 hours.
  • Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
  • Setup and maintained client management system used to compile client appointment information.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Education

High School Diploma -

Eli Whitney Vocational HS
Brooklyn

Skills

  • Communication and Interpersonal Skills
  • Customer Service And Satisfaction
  • Community Engagement
  • Relationship Building And Management
  • Problem-Solving Skills
  • Critical Thinking
  • Staffing Duties
  • True Team Player
  • Time Management
  • Administrative Support

References

References available upon request.

Timeline

Property Management Coordinator

Hudson Club
01.2015 - 01.2024

Client Service Coordinator

Trusty Tails Pet Service
05.2013 - 10.2015

High School Diploma -

Eli Whitney Vocational HS

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Deborah Cox