Deborah Carrozza
Toronto,ON
Summary
Experienced culinary professional successful at producing high-quality, from-scratch jams, creams, sauces and pastries. Focused on providing customers with delicious, quality desserts. Systematic, resourceful and bringing top skills in communication and work delegation. Enthusiastic worker, also experienced in front-of-house operations. Flexes easily between different positions and serves customers with a positive, upbeat style. Looking for a full-time position.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
Terroni
Toronto, ON
10.2024 - Current
- Informed kitchen staff of any special orders or dietary restrictions.
- Balanced cash register at end of shift according to established procedures.
- Took reservations from patrons by phone or online.
- Assisted with setting up banquet rooms for special events.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phones promptly to record and confirm reservations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed reservations, waitlists, and special requests for large parties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Provided menus and answered questions about menu items and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Greeted guests and sat customers at tables or in waiting areas.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Pastry Chef - Back and Front of House
Cutini
Rome, Lazio
12.2015 - 05.2020
- Customized items for seasonal offerings, special events and personal requests.
- Prepared doughs, fillings and icings according to recipes.
- Conducted recipe testing and modification to improve taste and texture of baked goods.
- Checked dough for proper consistency, adding more flour if needed.
- Designed and maintained a clean, organized, and efficient pastry kitchen layout.
- Ensured proper storage of products to prevent spoilage or contamination.
- Met with customers to discuss needed bakery items and take orders.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed time efficiently to produce high-quality goods within tight deadlines.
- Created custom cakes for weddings, birthdays and other special occasions.
- Maintained a clean working environment by adhering to health and safety regulations.
- Set ovens to appropriate temperatures to pre-heat.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Decorated cakes with intricate designs and patterns.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Organized take-out orders for customers in an efficient manner.
- Performed opening and closing tasks such as cleaning duties, stocking supplies.
- Resolved customer complaints promptly and professionally.
- Answered phone inquiries, taking reservations and providing information as needed.
Education
High School Diploma -
IIS Domizia Lucilla
Roma06-2009
Skills
- Multitasking
- Attention to detail
- Public speaking
- Calm under pressure
- Team management
- Verbal communication
- Organizational skills
- Strong attention to detail
Languages
English
Full Professional
Italian
Native/ Bilingual
Timeline
Restaurant Hostess
Terroni
10.2024 - Current
Pastry Chef - Back and Front of House
Cutini
12.2015 - 05.2020
High School Diploma -
IIS Domizia Lucilla