Deborah Browne

Utilize EZCST program within the Customer Service Dept

Maintain cash float daily

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Able to train/provide support for new hires
• Data entry
• Able to multi task
• Provide customers with updated transit information
• Highly trainable and able to accomplish tasks within a provided timeline
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Sought ways to improve processes and services provided.
• Responded to customer requests for products, services, and company information.

• Operated transit vehicles, ensuring compliance with safety regulations and protocols.
• Monitored vehicle performance, reporting maintenance needs to enhance operational efficiency.
• Assisted in training new operators on safety procedures and operational guidelines.
• Conducted regular inspections of vehicles to identify potential issues before service.

• Assisted customers with inquiries and product information to enhance satisfaction.
• Resolved issues efficiently, ensuring timely follow-up on customer requests.
• Collaborated with team members to streamline communication and improve response times.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Participated in training programs to enhance product knowledge and customer service skills.
• Maintained clean and orderly checkout areas by wiping down surfaces.
• Engaged in active listening to understand customer needs and provide tailored solutions.
• Maintained knowledge of products and services to effectively address customer concerns.
• Responded to customer requests for products, services, and company information.