Deborah Baraka
Ancaster,ON
Summary
Bilingual (English/French) Health Science & Psychology student with over four years of experience in healthcare compliance, recruitment, and student support. Proficient in patient communication, maintaining confidentiality, and demonstrating empathy. Aiming to leverage academic knowledge and practical experience in a part-time Caregiver / Support Worker position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mental Health Service Administrator (Contract)
Dialogue
Remote
04.2024 - 09.2025
- Served as the first point of contact for members via online chat, providing empathetic support, and resolving inquiries with care.
- Supported case management before and after appointments, collaborating with EAP practitioners to ensure continuity of care.
- Guided new members through account creation and intake, assessing needs, and connecting them to appropriate services.
Regulatory Compliance Associate
Sentrex Health Solutions
01.2023 - 04.2024
- Enforced program policies and privacy laws (GDPR, CCPA), ensuring 100% compliance with internal protocols.
- Investigated and resolved over 50 sensitive escalations monthly with physicians, insurers, and patients, while maintaining strict confidentiality.
- Prepared and reviewed documentation for over 200 patient cases per month, supporting accuracy and compliance.
Senior Health Care Recruiter
Kavin Group
Burlington, Canada
11.2021 - 01.2023
- Onboarded new residents each semester by facilitating move-in processes, welcoming activities, and orientation sessions to ensure a smooth transition into residence life.
- Maintained up-to-date records of resident concerns, incidents, and room changes to support community management and reporting needs.
- Mediated interpersonal conflicts between residents, applying principles of fairness and discretion while documenting outcomes for follow-up and support.
Healthcare Recruiting Assistant (Contract)
Goodwill staffing and recruiting
Ottawa, Canada
04.2021 - 09.2021
- Assisted in drafting employee contracts for healthcare professionals, ensuring strict compliance with industry regulations.
- Executed background checks and credential verifications to maintain regulatory standards.
- Collaborated with senior recruiters to manage high applicant volumes, ensuring timely and efficient placement.
Education
Honours Bachelor of Health Science - Psychology
Redeemer University
Ancaster, ON04-2026
Business Management Diploma -
Humber College
Toronto, ON01.2021
Skills
- Client care and empathy
- Confidentiality and compliance
- Crisis response and problem-solving
- Bilingual communication
- Recruitment strategies
- Regulatory compliance
Certification
- CPR & First Aid Certified
- Vulnerable Sector Check (in process / available upon request)
Timeline
Mental Health Service Administrator (Contract)
Dialogue
04.2024 - 09.2025
Regulatory Compliance Associate
Sentrex Health Solutions
01.2023 - 04.2024
Senior Health Care Recruiter
Kavin Group
11.2021 - 01.2023
Healthcare Recruiting Assistant (Contract)
Goodwill staffing and recruiting
04.2021 - 09.2021
Honours Bachelor of Health Science - Psychology
Redeemer University
Business Management Diploma -
Humber College
Similar Profiles
Asma MahalmaAsma Mahalma
Case Coordinator at DialogueCase Coordinator at Dialogue
Maria GrattoMaria Gratto
Case Manager at DialogueCase Manager at Dialogue
ASTHA MAKKARASTHA MAKKAR
Account Executive at GROUP M – DIALOGUE FACTORYAccount Executive at GROUP M – DIALOGUE FACTORY
Richard ChamberlainRichard Chamberlain
Assistant Caretaker – Facilities Maintenance at Hamilton Wentworth District School BoardAssistant Caretaker – Facilities Maintenance at Hamilton Wentworth District School Board
James PattersonJames Patterson
Aerospace Research & Supply Chain Logistics Intern at Baylor University, Point-of-Need InnovationsAerospace Research & Supply Chain Logistics Intern at Baylor University, Point-of-Need Innovations