Deborah Ann Toth
Welland,Canada
Summary
Work as an Office Manager who is Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
41
41
years of professional experience
Work History
Owner/Holistic Health Practitioner /Coaching, Consulting and Recruitment
Healing Haven Niagara/Elevation Coaching and Consulting
2012.01 - Current
- Providing clients in Natural holistic treatments including Grief Counselling, Reflexology, Reiki, Nutritional Supplements including Homeopathic remedies, Vitamin supplements and Lifestyle changes.
- Coaching and Consulting Chiropractors, training new staff on office procedures and associate recruitment.
Trade Show Sales Representative
Abatement Technologies
2016.11 - 2025.11
- Engaged potential clients through targeted outreach and strategic presentations at trade shows.
- Developed product knowledge to effectively communicate benefits and features to diverse audiences.
- Assisted in coordinating logistics for trade show setups, ensuring timely execution and optimal display arrangements.
- Collaborated with marketing team to enhance promotional materials for increased visibility at events.
- Trade show and ABM representative working with Restoration and Disaster with the Director of Canadian Sales to assist during set up, handing out flyers with prospective customers
- Maintaining relationships with clients all across Canada
Director of Operations
5023514 Ontario Ltd.
2021.01 - 2025.03
- Managed daily farm operations of horse farm to ensure optimal crop yield and livestock health.
- Implemented sustainable farming practices to enhance soil quality and resource efficiency.
- Supervised farm staff, delegating tasks and providing training on best practices.
- Monitored pest control measures, ensuring compliance with safety regulations and standards.
- Evaluated equipment performance, recommending upgrades or maintenance for operational efficiency.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
Sales Associate
Sapphires Custom Jewellery
2021.12 - 2023.07
- Assisted customers in selecting custom jewellery options, enhancing overall shopping experience.
- Maintained product displays and inventory levels, ensuring optimal merchandise presentation.
- Processed transactions accurately using point-of-sale systems, contributing to efficient sales operations.
- Educated clients on jewellery care and maintenance, fostering customer loyalty and satisfaction.
Grief Facilitator
Grief Advocacy
2021.04 - 2022.04
- Facilitated supportive group sessions for individuals navigating grief experiences in Long Term Care Facilities during Covid.
- Developed and implemented coping strategies for clients to promote emotional healing.
- Provided individualized support through active listening and empathetic communication skills.
- Collaborated with community organizations to enhance resource availability for grieving families.
Digital Channel Customer Service Representative
Canadian Tire Financial Services
2018.04 - 2021.06
- Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life and National Sports
- Support mobile applications and emerging payments.
- Communicate with customers via phone, email & chat.
Office Manager Bookkeeper
Exponential Chiropractic
2018.10 - 2021.05
- Managed office operations, ensuring efficient workflow and adherence to protocols.
- Bookkeeping with Quickbooks
- Staff recruitment and training of all office procedures and physiotherapy modalities
- Office Startup and procedures of implementing a new business
- Payroll and bill payment
- Advertising and Promotion
- Implementation of office policies and procedures
- Coaching with Chiropractor to teach scripts needed for staff and patient management
- Reception and Clinical assistant when needed
Clinic Operation Manager/Front Desk/Therapy Assistant/Bookkeeper
Chiropractic Associates of Port Colborne/Ontario Rehabilitation Institute/Carpal Tec Inc.
1985.09 - 2008.11
- Manage a staff of 12 including 6 assistants, 3 Registered Massage Therapists and 3 Chiropractors and 1 Kinesiologist co-ordinating their schedules to make the 3 businesses run efficiently
- Front Desk duties including answering multi line telephone, processing patients through computer, booking appointments, x-ray booking and setting up referrals to physicians, accounts receivable, bank deposits, maintaining patient records, using business equipment and daily office procedures
- Clinical duties including application of physiotherapy to patients using modalities such as ultrasound, electrical muscle stimulation (Low volt, Russian stim, interferential) magnetic pulse, hydrocollator, cryotherapy, shortwave diathermy and ambulatory traction. Instructing patients on wearing specialized supports, assisting Chiropractor in Acupuncture clinic by preparing patients and assisting to remove acupuncture needles and muscle stimulators, instructing patients on different nutritional supplements, traffic and room co-ordination, and assisting patients with exercise programs and patient education.
- Inventory control, purchasing, pricing of specialized supports and nutritional supplements
- Payroll, staff scheduling, petty cash control, bookkeeping including accounts payable, bank reconciliations and general ledger documentations in Quick Books
- OHIP, Motor Vehicle Insurance billing through HCAI, Extended Health Care and Telus billing
- Store Point of Sale and Cash balancing
- Excellent customer/patient service
- Assist with seminars, trade shows setting up dates and teaching portions of Spinal Health Classes
- Staff training on front desk and physiotherapy
Education
Grief Recovery Specialist
The Grief Recovery Institute
Toronto, ON2019-04
Medical Office Assistant -
Niagara College Welland Campus
Health Science Preparatory -
Niagara College Welland Campus
Grief Recovery Specialist
The Grief Recovery Institute
Toronto, ON2019-04
Skills
- Hard-Working responsible and self-motivated individual with extensive experience in Office Administration and Management in Chiropractic, Massage Therapy, Naturopathic, Physiotherapy and Rehabilitation Sales including Nutritional Supplements, Orthopedic Supports, Skin Care Products and Patient and Doctor Recruitment, office advertising and promotion, reception, clinical, book keeping, payroll, receiver general remittances, accounts receivable, accounts payable, and computer programs including ChiroFusion, EHC, HCAI Smart ND, PMP, Mind and Body software, Quick Books, Universal, Microsoft Office, Telus, Excel on PC and Apple Computer Ability to learn new computer programs quickly and efficiently
- Experience in Physiotherapy modalities including: Cold Laser, Ultrasound, EMS Hydrotherapy, Cryotherapy, Magnetic Pulse, Skin Care, Lasers, Light sheer Laser Training including hair removal, vein therapy and photo facials using BBL, facials, Skin Tightening and Office Promotion and Marketing of Chiropractic, Nutritional Supplements and Skin care products
- Detail oriented and efficient professional who is self-motivated and capable of handling multiple tasks
- Well rounded team player who excels in working with others both as a leader and co-worker
- Excellent leadership, problem-solving, organizational, interpersonal, written, and oral communication skills
- Enthusiastic, Honest, reliable, punctual, and dedicated
Languages
English
Full Professional
Timeline
Sales Associate
Sapphires Custom Jewellery
2021.12 - 2023.07
Grief Facilitator
Grief Advocacy
2021.04 - 2022.04
Director of Operations
5023514 Ontario Ltd.
2021.01 - 2025.03
Office Manager Bookkeeper
Exponential Chiropractic
2018.10 - 2021.05
Digital Channel Customer Service Representative
Canadian Tire Financial Services
2018.04 - 2021.06
Trade Show Sales Representative
Abatement Technologies
2016.11 - 2025.11
Owner/Holistic Health Practitioner /Coaching, Consulting and Recruitment
Healing Haven Niagara/Elevation Coaching and Consulting
2012.01 - Current
Clinic Operation Manager/Front Desk/Therapy Assistant/Bookkeeper
Chiropractic Associates of Port Colborne/Ontario Rehabilitation Institute/Carpal Tec Inc.
1985.09 - 2008.11
Grief Recovery Specialist
The Grief Recovery Institute
Medical Office Assistant -
Niagara College Welland Campus
Health Science Preparatory -
Niagara College Welland Campus
Grief Recovery Specialist
The Grief Recovery Institute