Debora Silva
Toronto,ON
Summary
Dynamic Customer-Oriented Professional with a proven track record in enhancing patient and customer experiences. Exhibits exceptional organizational and communication skills, complemented by expertise in customer engagement and team leadership. Adept in data entry and fluent in Portuguese, known for resourceful problem-solving and attentive service. Focused on leveraging these skills to drive operational excellence and improve client satisfaction.
Overview
21
21
years of professional experience
Work History
Certified Dental Assistant Level II
Family Care Dental
Mississauga, Ontario
06.2021 - Current
- Applauded for the ability to engage patients, and establish trusting and effective patient relationships.
- Assisted in administrative duties such as scheduling appointments, making insurance calls, submitting claims, receiving payments, answering calls, and collecting patient information.
- Documented patient records with procedures performed and added notes taken to charts.
- Maintained patient records accurately in accordance with PIPEDA regulations.
- Educated patients on treatment procedures, and post-operative home care.
- Ordered dental supplies to maintain adequate levels. Established and nurtured relationships with vendors.
- Organized clinical charts prior to patient appointments.
- Responded promptly to patient inquiries via phone calls or emails in a professional manner.
- Built loyal patient relations and retained returning patients by providing empathetic, caring service.
- Explained dental services and payment plans to help patients make informed decisions.
- Documented patient records during procedures and added notes taken to treatment chart.
Dining Room Manager
Swiss Chalet
Toronto, Ontario
03.2004 - 09.2011
- Provided excellent management performance in this fast-paced restaurant. Applauded for quick, yet hospitable service.
- Planned, directed, controlled, and evaluated the operations of a dine-in restaurant.
- Resolved customer complaints in a professional manner.
- Ensured that all dining areas were well maintained and organized.
- Supervised the staff to ensure proper service standards were met.
- Assisted with ordering supplies needed by the kitchen or dining area when necessary.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Some College (No Degree) - Dental Assistant Level II
George Brown College
Toronto, NoneSkills
- Proven effective communication and organizational skills gained as a Customer Service Professional
- Resourceful problem solver
- Adaptable
- Attention to detail
- Data entry
- Fluent in Portuguese, intermediate Spanish
- My experience has allowed me to acquire the skills needed to ensure efficiency and the best possible experience and outcome for all parties involved
- Troubleshooting and repair
- Multi-tasking abilities
- Written communication
- Professional telephone demeanor
Timeline
Certified Dental Assistant Level II
Family Care Dental
06.2021 - Current
Dining Room Manager
Swiss Chalet
03.2004 - 09.2011
Some College (No Degree) - Dental Assistant Level II
George Brown College
Similar Profiles
Fabian FloresFabian Flores
Office Assistant Translator at Family Care DentalOffice Assistant Translator at Family Care Dental
Suzanne MedeirosSuzanne Medeiros
Dental Receptionist at Family Care DentalDental Receptionist at Family Care Dental
Evelyn HowellEvelyn Howell
EF Dental Assistant at Family Care DentalEF Dental Assistant at Family Care Dental