Debora Joanathan
Vancouver,BC
Summary
Dynamic professional with a proven track record in customer service and operational efficiency, notably at City Avenue Market. Skilled in drawer balancing and staff mentoring, I excel in environments requiring hospitality and precise ID verification. Achieved significant improvements in customer satisfaction and operational workflows by leveraging both hard and soft skills.
Overview
18
18
years of professional experience
Work History
Cashier and Customer Service
City Avenue Market
Vancouver, British Columbia
08.2024 - Current
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Conducted price checks for special orders or discounts as requested by customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Ensured compliance with all safety regulations within the store environment.
Flight Grooming Executive
DFM Services - YVR Airport
Richmond, British Columbia
04.2024 - 07.2024
- Clean all areas inside the aircraft.
- Ensure food safety and security regulations are adhered to during storage and transfer.
Banking Assistant
Union Bank
Colombo, Sri Lanka, Western Province
01.2018 - 10.2023
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Promoted and sold banking products and financial services.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Co-ordinator
Union Assuarance
Colombo, Sri Lanka, Western
01.2011 - 05.2014
- Researched and prepared reports required by management or governmental agencies.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Receptionist and Radio Operator
International Committee of Red Cross
Colombo, Sri Lanka, Western
09.2006 - 01.2009
- Scheduled appointments for clients, customers, and other visitors.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Verified visitors' identification cards before allowing access to the building.
Education
GED -
ICRC Geneva Trainings School
Sri Lanka, Colombo03-2007
GED -
IDM Computer School
Sri Lanka02-2006
GED -
British School of English Studies
Sri Lanka, Colombo10-2004
High School Diploma -
St. Cecilia's High School
Sri Lanka07-2002
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Staff mentoring
- ID verification
- Hospitality and accommodation
Languages
Tamil
Full Professional
sinhalese
Professional
References
- Fouz Mohamed - Senior Site manager, New Chelsea Society, Mobile 7788384155
- Dinesh Kumar - Banking Executive, CIBC bank, Mobile 4372263774
Timeline
Cashier and Customer Service
City Avenue Market
08.2024 - Current
Flight Grooming Executive
DFM Services - YVR Airport
04.2024 - 07.2024
Banking Assistant
Union Bank
01.2018 - 10.2023
Co-ordinator
Union Assuarance
01.2011 - 05.2014
Receptionist and Radio Operator
International Committee of Red Cross
09.2006 - 01.2009
GED -
ICRC Geneva Trainings School
GED -
IDM Computer School
GED -
British School of English Studies
High School Diploma -
St. Cecilia's High School
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